Holiday Gift Guide Brand Ambassador

Macy's; Concord (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Eight paid holidays

Career development

Volunteer opportunities

Job summary

Macy's is seeking a customer-focused Ambassador to drive sales through personalized service and product knowledge. You will upsell, build a loyal clientele, and coordinate with vendor representatives and store leadership to execute strategic merchandising initiatives.

Full-time colleagues are typically scheduled to work 30+ hours per week; hours depend on business needs. The role involves events, merchandising, and strong POS proficiency in a dynamic team environment.

Qualifications

• This role requires strong customer service and upselling skills.
• Ability to communicate clearly with customers, stylists, and leadership.
• Experience with brand/mVendor relations and events is a plus.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Customer service

Upselling

Merch knowledge

Communication

Teamwork

POS System

Tools

POS System

Job description

Macy's is seeking a customer-focused Ambassador to drive sales through personalized service and product knowledge. You will upsell, build a loyal clientele, and coordinate with vendor representatives and store leadership to execute strategic merchandising initiatives.

Full-time colleagues are typically scheduled to work 30+ hours per week; hours depend on business needs. The role involves events, merchandising, and strong POS proficiency in a dynamic team environment.