Holiday Gift Guide Brand Ambassador – Retail Sales

Macy's, Inc.; Bowie (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's, Inc. is seeking an Ambassador to drive sales by connecting with customers, sharing vendor product knowledge, and upselling. You will cultivate repeat clientele and act as the expert for the vendor/brand you represent while communicating customer needs to leadership and the vendor community.

Full‑time colleagues are typically scheduled 30 or more hours per week; hours vary by business needs. Join a dynamic team with benefits, paid time off, and holiday pay as part of a rewarding workplace.

Qualifications

• Minimum 1 year previous selling or retail experience required.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Lead customer facing vendor sponsored events with vendor partnerships to meet goals.
• Be proficient in Macy's point of sale systems and devices to wrap up sales in a warm celebratory fashion.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Job description

Macy's, Inc. is seeking an Ambassador to drive sales by connecting with customers, sharing vendor product knowledge, and upselling. You will cultivate repeat clientele and act as the expert for the vendor/brand you represent while communicating customer needs to leadership and the vendor community.

Full‑time colleagues are typically scheduled 30 or more hours per week; hours vary by business needs. Join a dynamic team with benefits, paid time off, and holiday pay as part of a rewarding workplace.