HOA Customer Experience Concierge

Associa; Fairfield (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Associa is seeking a Customer Service Representative to warmly welcome residents, guests, and vendors and to support HOA operations with professional communication and strong organizational skills.

The role emphasizes Microsoft Office proficiency, multitasking, and teamwork in a hospitality-influenced environment. Prior hospitality experience is preferred, and the team values proactive service and attention to detail.

Qualifications

• Knowledge of Microsoft Office (Word, Excel, Outlook) proficient level.
• Professional communication skills (phone, interpersonal, written, verbal).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and prioritization skills.

Responsibilities

• Welcomes homeowners/guests/vendors/new customers to community.
• Performs administrative/managerial tasks in support of HOA's mission.
• Creates a positive experience for homeowners and guests by attending to needs and questions.
• Coordinates clubhouse reservations and pool keys.
• Other duties as assigned.

Skills

Microsoft Office proficiency

Professional communication

Self-motivated & proactive

Time management

Education

High School Diploma or GED

Job description

Associa is seeking a Customer Service Representative to warmly welcome residents, guests, and vendors and to support HOA operations with professional communication and strong organizational skills.

The role emphasizes Microsoft Office proficiency, multitasking, and teamwork in a hospitality-influenced environment. Prior hospitality experience is preferred, and the team values proactive service and attention to detail.