Concierge

Associa; Columbus (OH); On-site; USD 22,000 - 23,000; Full time

Job summary

Associa is seeking a professional Concierge to support residents and guests of a high-rise community. The role focuses on delivering exceptional customer service at the front desk and creating a welcoming environment.

The successful candidate will handle reservations, packages, and inquiries, working the 3:00 PM to 11:00 PM shift in a residential setting. A high school diploma or GED and 1–3 years of related experience are preferred.

Qualifications

• High school diploma or GED required.
• 1–3 years of customer service, concierge, hospitality, front desk, or related experience preferred.
• Excellent customer service and strong communication skills.

Responsibilities

• Welcome residents, guests, visitors, and vendors in a professional and friendly manner.
• Provide exceptional customer service and respond to resident and guest questions.
• Assist residents with information and directions.
• Create and manage reservations for community amenities.
• Receive and assist with resident packages and deliveries.
• Assist with services such as resident dry-cleaning pickup and drop-off.
• Perform administrative tasks in support of community operations.
• Maintain a professional and welcoming front desk environment.
• Communicate resident or building concerns to the appropriate team member.
• Perform other duties as assigned.

Skills

Microsoft Office

Customer service

Communication skills

Professional appearance

Self-motivated

Attention to detail

Time management

Teamwork

Education

High school diploma or GED

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Status

Full-Time, Non-Exempt

Schedule

3:00 PM – 11:00 PM

Pay

$16.00–$17.00 per hour

Position Summary

We are seeking a professional, friendly, and dependable Concierge to support the residents and guests of the high rise community.

The Concierge serves as a highly visible point of contact for residents, guests, and visitors. This position provides exceptional customer service, assists with questions and requests, supports front desk operations, and helps create a welcoming environment throughout the community.

The ideal candidate is personable, organized, attentive to detail, and comfortable interacting with residents and guests throughout the shift.

Essential Duties And Responsibilities

Responsibilities include, but are not limited to:

• Welcome residents, guests, visitors, and vendors in a professional and friendly manner.
• Provide exceptional customer service and respond to resident and guest questions.
• Assist residents with general information and directions.
• Create and manage reservations for community amenities.
• Receive and assist with resident packages and deliveries.
• Assist with services such as resident dry-cleaning pickup and drop-off.
• Perform administrative tasks in support of community operations.
• Maintain a professional and welcoming front desk environment.
• Communicate resident or building concerns to the appropriate team member.
• Perform other duties as assigned.

Requirements

Knowledge and Skills

• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Strong verbal, written, telephone, and interpersonal communication skills.
• Excellent customer service skills.
• Professional appearance and demeanor.
• Self-motivated, proactive, and dependable.
• Strong attention to detail and organizational skills.
• Ability to manage time and prioritize tasks effectively.
• Ability to work independently while also contributing as part of a team.

Education and Experience

• High school diploma or GED required.
• 1–3 years of customer service, concierge, hospitality, front desk, or closely related experience preferred.

Working Conditions

• Work is performed primarily in a residential community environment.
• Position requires frequent interaction with residents, guests, vendors, and team members.
• Regular standing, walking, sitting, and communicating are required throughout the shift.
• Some indoor and outdoor activities may be required.
• Overtime, weekend, or emergency coverage may occasionally be required based on community needs.

Physical Demands

The physical demands described below represent those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

While performing this job, the employee may frequently be required to stand, walk, sit, reach, use hands and fingers to operate computers and other office equipment, and communicate verbally with residents, guests, vendors, and coworkers. The employee will also perform administrative and data-entry functions as part of regular front desk responsibilities.

Work Environment

Work is primarily performed in a climate-controlled environment. The position may occasionally require activities outside of the primary front desk or office area.

Equal Opportunity Employer Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.