Front Office & Customer Support Specialist

Associa; Chantilly (VA); On-site; USD 22,000 - 23,000; Full time

Job summary

Associa is seeking a Customer Service Associate to support its Chantilly, VA corporate office. The role involves assisting customers by phone or email, maintaining a friendly and service-oriented demeanor, and handling routine receptionist duties.

Responsibilities include operating a multi-line phone system, routing calls, greeting visitors, managing mail and deliveries, and providing information to callers while resolving inquiries and minor issues with discretion and teamwork.

Qualifications

• Strong communication skills across phone, email and in-person.
• Customer service mindset with a friendly, helpful attitude.
• Proficiency in Word, Excel and Outlook.
• Familiarity with general office equipment and processes.

Responsibilities

• Operate multi-line phone system and route calls to the right person.
• Greet visitors and manage reception duties professionally.
• Handle mail, deliveries and basic administrative tasks.
• Provide information to callers via phone, email or in person and resolve inquiries.
• Maintain logs, follow up on requests and keep records organized.

Skills

Professional communication

Customer service

MS Office proficiency

Office equipment knowledge

Discretion

Self-motivated

Team player

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Associa is seeking a Customer Service Associate to support its Chantilly, VA corporate office. The role involves assisting customers by phone or email, maintaining a friendly and service-oriented demeanor, and handling routine receptionist duties.

Responsibilities include operating a multi-line phone system, routing calls, greeting visitors, managing mail and deliveries, and providing information to callers while resolving inquiries and minor issues with discretion and teamwork.