HOA Compliance & Escalations Coordinator

AMH; Las Vegas (NV); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company matching

Employee Stock Purchase Plan

Tuition reimbursement

Job summary

AMH is seeking an HOA Coordinator in Las Vegas, NV to manage HOA and City Code violations, assessments, and related correspondence. Responsibilities include audits, inquiries handling, work-order creation, and coordinating with tenants and stakeholders to resolve issues.

Ideal candidates have a high school diploma (Bachelor’s preferred), and experience with CRM Dynamics, Yardi, and MS Office. Strong communication and attention to detail are essential assets for this role.

Qualifications

• High School diploma or GED is strongly preferred or equivalent experience.
• Bachelor’s Degree preferred.
• Prior HOA experience is a plus.
• Experience with Microsoft CRM Dynamics and Yardi is beneficial.
• Prior experience in Customer Service is a plus.
• Proficiency in Microsoft Office (Word, Outlook, and Excel) is necessary.
• Excellent verbal and written communication, problem-solving, planning, and analysis skills are required.
• Strong relationship management, organizing, and customer service skills are needed.
• Attention to detail is essential.

Responsibilities

• Conduct annual or as-needed audits of assigned portfolio HOA assessment accounts, ensuring timely payment of HOA account balances in line with assessed amounts.
• Address and process HOA and City Code related inquiries for resolution.
• Create work orders to resolve HOA and City Code violations.
• Handle daily mail and other correspondence items related to HOA matters from the associations where company homes are located.
• Daily scanning and classification of received correspondence.
• Dispute contested fines with HOAs and municipalities; process payments regarding HOA and city code warnings, hearings, and fines violations; make payments as appropriate.
• Communicate violations with tenants and discuss violations for unoccupied homes with internal stakeholders.
• Complete Architectural Change (ARC) forms for HOAs and address liens and attorney letters related to HOA and City Code violations.

Job description

AMH is seeking an HOA Coordinator in Las Vegas, NV to manage HOA and City Code violations, assessments, and related correspondence. Responsibilities include audits, inquiries handling, work-order creation, and coordinating with tenants and stakeholders to resolve issues.

Ideal candidates have a high school diploma (Bachelor’s preferred), and experience with CRM Dynamics, Yardi, and MS Office. Strong communication and attention to detail are essential assets for this role.