HME Coordinator / CSR

Lakewood Health System; Staples (MN); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401K Match

Tuition assistance

HSA contributions

Employer paid premiums for individual-

Generous PTO

Job summary

Lakewood Health System is seeking a Home Medical Equipment Coordinator to ensure exceptional service for Medical Marketplace customers. You will coordinate patient intake, insurance authorizations, order processing, and follow-up communications, with emphasis on footwear and supplies education and accurate documentation.

The role requires experience in home medical equipment and healthcare settings, plus strong communication and confidentiality.

Qualifications

• Experience with home medical equipment and supplies in a healthcare context.
• Strong written and verbal communication and confidentiality.
• Excellent customer service and teamwork skills.

Responsibilities

• Coordinate patient intake and insurance authorizations.
• Process orders and manage follow-up communications with patients.
• Educate patients on safe and effective use of equipment.
• Maintain documentation and insurance claims; liaise with providers and internal teams.
• Support retail store operations while upholding professionalism.

Skills

Home medical equipment experience

Healthcare setting experience

Customer service

Confidentiality and integrity

Communication skills

Team player

Job description

About Lakewood

Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune's Top Workplaces for the sixth year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Across the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond.

About the Team

The Home Medical Equipment (HME) team supports Lakewood patients and community members by providing access to medical equipment and supplies essential for safety, comfort, and independence in their homes.

Mission for Position

The Home Medical Equipment Coordinator ensures every patient receives exceptional customer service and high-quality home medical equipment that enhances their health and wellbeing.

Position Summary

The Home Medical Equipment Coordinator provides exceptional customer service to Lakewood Health System Medical Marketplace customers by coordinating patient intake, insurance authorizations, order processing, and follow-up communications. This role requires strong knowledge of medical equipment, including patient therapeutic footwear, and supplies to educate patients on safe and effective use. The coordinator ensures accurate documentation and insurance claims, collaborates with providers and internal teams, and supports retail store operations while maintaining professionalism, attention to detail, and a patient-centered approach.

The Therapeutic Shoe Fitting Role includes:

• Complete required office visit and foot-screening documentation for therapeutic footwear.
• Schedule and complete therapeutic shoe fittings and consultations; troubleshoot fit concerns and monitor patient progress during the shoe break-in period.
• Complete CFT certification within six months of hire and maintain certification as required.

Position Type

This is a full-time position, working 72 hours every two weeks between 8:30 AM - 5:00 PM, Monday through Friday, and as assigned.

Ideal Candidate

• Experience with home medical equipment
• Experience in a healthcare setting
• Desire to work as part of a high-functioning team
• Respect for confidentiality and professional integrity
• Excellent written and verbal communication skills
• Strong internal and external customer service skills

Benefits

Lakewood Health System is growing and looking for great people to join our mission of providing personalized, quality healthcare for a lifetime. At Lakewood, our people are our most valued asset!

• Generous Planned Time Off & Wellness Time Off
• 401K Match
• Annual tuition assistance of $2,000 per year
• Best-in-region employer HSA contributions
• Employer paid premiums for individual-only healthcare coverage!

With ample opportunities for growth within the system and support as you pursue your personal goals, it's safe to say that Lakewood Health System is a great place to launch or continue your career in healthcare!

A new team member's starting wage reflects our compensation philosophy, taking into account experience, education, certifications and internal equity. Hourly pay is just one part of the comprehensive and rewarding compensation package we're proud to provide! Please be sure to include all applicable experience in your application.

If you need an accommodation during the application process, please call 218-894-8524 or email [e-mail]

Interested, but will the schedule work for you? Have questions on organizational culture, team fit or day-to-day experience?

Contact Christy Janousek to discuss the possibilities further

Christy Janousek, Director of Retail Services

P: 218-894-8776

E: [e-mail]

Lakewood Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.