HME Care & Billing Coordinator

HealthPartners; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

HealthPartners is seeking an Office Home Medical Equipment Coordinator to coordinate administrative workflows for clinical and billing services in Home Medical Equipment. The role supports customer service, clinical and billing functions and handles procurement and coordination of medical equipment.

The position emphasizes clerical duties, data entry, and phone call triage to ensure smooth operations for HME patients and their families.

Qualifications

• High school diploma/GED or higher; associates or bachelor’s degree preferred.
• 1+ years of sales customer service experience in a durable medical equipment or business setting with high service standards.
• Analytical, data entry, and mathematical ability.
• Moderate computer knowledge: Windows, Word, Excel, Outlook.
• Ability to multitask and coordinate projects.
• Experience handling customer service issues via telephone.
• Knowledge of sleep therapy supplies and equipment, product lines, and insurance reimbursement guidelines is desirable.

Responsibilities

• Coordinate administrative functions and workflows for clinical and billing services to HME patients.
• Support customer service, clinical, and billing functions for HME; follow up with patients.
• Manage office supplies, prosthetic/medical equipment procurement and coordination.
• Triage and manage department phone calls as a major component of the role.

Skills

Analytical ability

Data entry

Mathematical ability

Multitasking

Phone-based customer service

Sleep therapy products knowledge

Computer skills (Word, Excel, Outlook)

Education

High school diploma/GED

Associates or Bachelor’s degree

Advanced medical field degree (coding, medical admin)

Tools

Windows OS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Electronic health care management software

Job description

HealthPartners is seeking an Office Home Medical Equipment Coordinator to coordinate administrative workflows for clinical and billing services in Home Medical Equipment. The role supports customer service, clinical and billing functions and handles procurement and coordination of medical equipment.

The position emphasizes clerical duties, data entry, and phone call triage to ensure smooth operations for HME patients and their families.