HIPAA-Savvy Customer Support Specialist II

Paycom; Orange (CA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Paycom is seeking a detail-oriented customer service specialist to support Team Lead and Supervisor with a variety of tasks. You will maintain broker records, handle calls from customers, and ensure HIPAA compliance while processing commissions and licensing actions.

The role requires strong data entry, Excel/Word skills, and the ability to multitask across multiple databases. On-site or remote attendance is expected as part of daily routines.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree preferred.
• Experience in customer service/call center is a must.
• Strong HIPAA and PHI guidelines knowledge.

Responsibilities

• Assist Team Lead & Supervisor with various projects and duties.
• Manage broker records and licensing processes.
• Handle incoming queue calls from customers.
• Maintain HIPAA compliance and PHI security.
• Perform data entry and accurate record keeping.
• Coordinate banking and vendor payment requests via SharePoint.
• Process broker of record changes and commissions.
• Monitor licenses, levies, and 542 processing.
• Produce monthly reports on commissions and unreceived information.
• Support special projects and ad-hoc tasks as needed.

Skills

Customer service

Phone etiquette

HIPAA compliance

Multitasking

Analytical skills

English communication

Data entry

Microsoft Excel

Attention to detail

Education

High School Diploma or equivalent

Associate’s degree

Tools

Excel

Word

Job description

Paycom is seeking a detail-oriented customer service specialist to support Team Lead and Supervisor with a variety of tasks. You will maintain broker records, handle calls from customers, and ensure HIPAA compliance while processing commissions and licensing actions.

The role requires strong data entry, Excel/Word skills, and the ability to multitask across multiple databases. On-site or remote attendance is expected as part of daily routines.