Group Enrollment Operations Specialist I

Paycom; Orange (CA); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Paycom seeks a detail-oriented administrative associate to handle daily group processing tasks. You will review changes, process terminations and billing reminders, and prepare collection letters, while coordinating with brokers and internal teams.

The role requires proficiency in 10-key data entry and Microsoft Office, strong problem solving, and clear written and verbal communication. Occasional remote work and multitasking are part of the job.

Qualifications

• High school diploma or equivalent required.
• Proficient data entry and 10-key skills.
• Working knowledge of Microsoft Word and Excel.

Responsibilities

• Review group changes for accuracy and completeness.
• Process group changes, line of coverage adds/terminations as received.
• Process group terminations and prepare termination letters.
• Send emails/faxess and make calls to internal/external customers as needed.
• Call group contacts/brokers to follow up on missing information and billing reminders.
• Identify components of balances due and prepare collection letters.
• Prepare check requests for credits due.
• Process commission setup and billing for New Business cases received.
• Generate daily, weekly, and monthly letters to groups and brokers.
• Log and delegate department mail, including e-mail.
• Perform accurate data entry and update reports/logs.
• Regular on-site and/or remote attendance and punctuality are essential functions of the job.
• Performs other business tasks or functions as assigned.

Skills

Data entry

10-key

Microsoft Word

Microsoft Excel

Problem solving

Written communication

Verbal communication

Self-motivated

Team player

Multitasking

Education

High school diploma

Job description

Paycom seeks a detail-oriented administrative associate to handle daily group processing tasks. You will review changes, process terminations and billing reminders, and prepare collection letters, while coordinating with brokers and internal teams.

The role requires proficiency in 10-key data entry and Microsoft Office, strong problem solving, and clear written and verbal communication. Occasional remote work and multitasking are part of the job.