Customer Care Specialist - Scheduling & Billing Support

Paycom - ATS; Sullivan (IL); On-site; USD 20,000 - 29,000; Full time

Job summary

Paycom is seeking a dedicated Customer Service Representative to assist customers with sales and billing inquiries. You will answer inbound calls, process payments, and schedule on-site technician visits while coordinating with field staff.

The role requires strong communication, reliability, and a willingness to learn our product offerings. The position offers full-time hours, with overtime opportunities, and benefits including health and dental insurance.

Qualifications

• 1+ year of customer service experience.
• High School Diploma or GED required.
• Willingness to learn products and services offered.

Responsibilities

• Answer incoming customer phone calls and assist with inquiries.
• Process payments and provide pricing information.
• Schedule on-site technician visits and coordinate with field staff.
• Maintain a positive and friendly demeanor with customers in person or over the phone.
• Act as liaison for service requests, plan changes, disconnects, and questions.

Skills

Customer service experience

Dependable

Good communication

Education

High School Diploma or GED

Job description

Paycom is seeking a dedicated Customer Service Representative to assist customers with sales and billing inquiries. You will answer inbound calls, process payments, and schedule on-site technician visits while coordinating with field staff.

The role requires strong communication, reliability, and a willingness to learn our product offerings. The position offers full-time hours, with overtime opportunities, and benefits including health and dental insurance.