Broker Operations Customer Service Specialist

Paycom; Orange (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Paycom in Orange, CA seeks a Customer Service Representative II to assist the team with broker records, licensing, and daily customer support tasks. Responsibilities include handling incoming calls, updating records, and processing payments with attention to accuracy and HIPAA compliance.

The role requires 2+ years in customer service, strong communication, and proficient PC skills (Excel/Word). On-site position with regular attendance emphasized.

Qualifications

• 2+ years in Customer Service/Call Center related field.
• Basic PC skills including Excel and Word.
• Adhere to PHI and HIPAA guidelines.

Responsibilities

• Handle incoming queue calls from customers.
• Assist with broker records setup and maintenance.
• Review and process licensing, changes, and credits.
• Monthly reporting and commission processing.

Skills

Customer service

Phone etiquette

Multitasking

HIPAA compliance

Analytical skills

Written communication

Education

High School Diploma or equivalent

Associate’s degree

Tools

Excel

Word

Job description

Paycom in Orange, CA seeks a Customer Service Representative II to assist the team with broker records, licensing, and daily customer support tasks. Responsibilities include handling incoming calls, updating records, and processing payments with attention to accuracy and HIPAA compliance.

The role requires 2+ years in customer service, strong communication, and proficient PC skills (Excel/Word). On-site position with regular attendance emphasized.