HIPAA ROI Specialist - Healthcare Records Expert

Hartford HealthCare; Farmington (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Hartford HealthCare seeks an ROI Clerk to process requests for medical records and itemized bills. You will log cases in ROI tracking, safeguard PHI, and ensure timely processing in Epic. Strong communication and accuracy are essential as you support internal and external customers with professional service.

The role emphasizes HIPAA compliance, quality checks, and collaboration with the HIM team. Relevant experience and health information literacy are preferred.

Qualifications

• High School Diploma or Equivalent required.
• 2-3 years’ Clerical experience in a Health Care setting.
• Knowledge of release of information regulations, both Federal and State.
• Good communication skills, both written and verbal.
• Preferred: 2-3 years’ experience in Health Information Management field.
• Medical Terminology coursework required.
• Familiarity with HIPAA or related privacy regulations.

Responsibilities

• Process requests for medical records and ROI tracking in Epic within 2–5 days.
• Perform self-quality checks for accuracy and proper invoicing.
• Provide high-quality customer service via phone, fax, mail or in person.
• Participate in HIPAA/privacy education and ROI training programs.
• Perform other duties supporting the ROI unit.

Skills

Customer service

Communication skills

Team player

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Epic

Job description

Hartford HealthCare seeks an ROI Clerk to process requests for medical records and itemized bills. You will log cases in ROI tracking, safeguard PHI, and ensure timely processing in Epic. Strong communication and accuracy are essential as you support internal and external customers with professional service.

The role emphasizes HIPAA compliance, quality checks, and collaboration with the HIM team. Relevant experience and health information literacy are preferred.