HIPAA-Compliant Intake Specialist - Public Services

State of Georgia; Atlanta (GA); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

The State of Georgia Insurance Department is seeking an Intake Specialist (Consumer Services) to act as the first point of contact for customers in Atlanta, efficiently gathering information and guiding inquiries through the intake process.

You will enter data into the case management system, coordinate follow-up communications, maintain confidentiality under HIPAA, and collaborate with internal teams to ensure a smooth handoff to service delivery.

Qualifications

• High school diploma/GED and two years of experience in a customer service setting.
• Experience communicating information clearly and professionally.

Responsabilités

• Serve as the primary point of contact for incoming customer inquiries via phone, email, and online platforms.
• Accurately enter and update client data in the case management system.
• Schedule appointments and coordinate follow-up communications.
• Collaborate with internal teams to ensure smooth handoffs from intake to service delivery.
• Maintain confidentiality and comply with HIPAA and data regulations.
• Identify and escalate urgent or high-priority cases.
• Assist with administrative tasks and contribute to process improvements.

Connaissances

Customer service

Formation

High school diploma/GED

Description du poste

The State of Georgia Insurance Department is seeking an Intake Specialist (Consumer Services) to act as the first point of contact for customers in Atlanta, efficiently gathering information and guiding inquiries through the intake process.

You will enter data into the case management system, coordinate follow-up communications, maintain confidentiality under HIPAA, and collaborate with internal teams to ensure a smooth handoff to service delivery.