Intake Specialist (Consumer Services)

State of Georgia; Atlanta (GA); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

The State of Georgia Insurance Department is seeking an Intake Specialist (Consumer Services) to act as the first point of contact for customers in Atlanta, efficiently gathering information and guiding inquiries through the intake process.

You will enter data into the case management system, coordinate follow-up communications, maintain confidentiality under HIPAA, and collaborate with internal teams to ensure a smooth handoff to service delivery.

Qualifications

• High school diploma/GED and two years of experience in a customer service setting.
• Experience communicating information clearly and professionally.

Responsabilités

• Serve as the primary point of contact for incoming customer inquiries via phone, email, and online platforms.
• Accurately enter and update client data in the case management system.
• Schedule appointments and coordinate follow-up communications.
• Collaborate with internal teams to ensure smooth handoffs from intake to service delivery.
• Maintain confidentiality and comply with HIPAA and data regulations.
• Identify and escalate urgent or high-priority cases.
• Assist with administrative tasks and contribute to process improvements.

Connaissances

Customer service

Formation

High school diploma/GED

Description du poste

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Intake Specialist (Consumer Services)Agency:Insurance Department of the State of GeorgiaJob Requisition ID:JR0000007765Shift:Not Applicable (United States of America)Compensation Details:$47,500.00Job Description:Under supervision, the Intake Analyst is responsible for facilitating the initial stages of customer engagement by efficiently managing the intake process. This role serves as the first point of contact for customers, ensuring accurate data collection, proper documentation, and seamless communication within the department.Serve as the primary point of contact for incoming customer inquiries via phone, email, and online platforms.Conduct initial process to gather relevant customer information and assess eligibility for services.Accurately enter and update client data in the case management system.Ensure all required documentation is completed, signed, and stored appropriately.Schedule appointments and coordinate follow-up communications as needed.Collaborate with internal teams to ensure a smooth handoff from intake to service delivery.Maintain confidentiality and comply with all HIPAA and data regulations.Identify and escalate urgent or high-priority cases to appropriate team members.Assist with administrative support tasks such as filing, scanning, and managing intake logs.Contribute to the continuous improvement of intake procedures and customer experience.Perform other duties as assigned.Minimum Qualifications:High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.Equal Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.