Intake Specialist - Customer Onboarding & Data Compliance

Georgia Power Company; Atlanta (GA); Presencial; USD 43.000 - 52.000; Jornada completa

Descripción de la vacante

The Insurance Department of the State of Georgia is seeking an Intake Specialist (Consumer Services) to serve as the first point of contact for customers, collecting data and guiding them through the intake process. This role ensures accurate documentation and seamless communication within the department.

You will handle inquiries via phone, email, and online platforms, enter data into the case management system, schedule follow-ups, and collaborate with internal teams to transition to service

Formación

• High school diploma or GED with 2 years in customer service.
• Strong communication and data-entry abilities.
• Proven ability to manage intake and HIPAA compliance.

Responsabilidades

• Serve as the primary point of contact for incoming customer inquiries via phone, email, and online platforms.
• Facilitate the initial stages of customer engagement by collecting accurate data.
• Enter and update client data in the case management system.
• Ensure required documentation is completed, signed, and stored properly.
• Schedule appointments and coordinate follow-up communications.
• Collaborate with internal teams to hand off intake to service delivery.
• Maintain confidentiality and comply with HIPAA and data regulations.
• Identify and escalate urgent or high-priority cases.

Conocimientos

Customer service experience

Communication skills

Educación

High school diploma or GED

Descripción del empleo

The Insurance Department of the State of Georgia is seeking an Intake Specialist (Consumer Services) to serve as the first point of contact for customers, collecting data and guiding them through the intake process. This role ensures accurate documentation and seamless communication within the department.

You will handle inquiries via phone, email, and online platforms, enter data into the case management system, schedule follow-ups, and collaborate with internal teams to transition to service