Administrative Assistant II, Intake & Triage (Hybrid)

Georgia Department of Community Health; United States; Hybride; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Generous benefits package

Retirement plan

Paid holidays

Vacation and sick leave

Health, dental, vision

Résumé du poste

The Georgia Department of Community Health is seeking an Administrative Assistant 2 for the Intake and Triage Program. This full-time, hybrid role supports office administration, data handling, and customer service within the Healthcare Facility Regulation Division.

Under supervision, you will manage data entry, respond to inquiries, and assist with data gathering from various sources. Strong Microsoft Office skills, verbal and written communication, and the ability to multi-task are essential.

Qualifications

• High school diploma/GED with 3 years of related experience, or 1 year at Admin Assistant 1.
• Excellent verbal and written communication skills; ability to work under pressure and multi-task.
• Proficiency in Microsoft Office applications and strong organizational skills.

Responsabilités

• Assist in providing administrative and clerical support to facilitate the intake workflow.
• Gather, compile, and analyze data from web-based sources, hard copy, email and voicemail.
• Assist with returning voice mail messages from the call center.
• Provide general verbal and written responses to complainants.
• Relays information to program managers.
• Assess incoming complaints/incidents against federal/state facility types and gather information.
• Retrieve supporting documentation from Laserfiche and attach to complaints.
• Operate multiple database systems to review and update data.
• Input data from various sources into database systems.
• Maintain data entry accuracy when entering complaints and incidents.

Connaissances

Verbal communication

Written communication

Multi-tasking

Customer service

Formation

High school diploma/GED

Outils

Microsoft Office

Description du poste

The Georgia Department of Community Health is seeking an Administrative Assistant 2 for the Intake and Triage Program. This full-time, hybrid role supports office administration, data handling, and customer service within the Healthcare Facility Regulation Division.

Under supervision, you will manage data entry, respond to inquiries, and assist with data gathering from various sources. Strong Microsoft Office skills, verbal and written communication, and the ability to multi-task are essential.