Hybrid Intake & Triage Administrative Assistant

Department of Community Health; United States; Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Retirement plan

Paid holidays

Vacation & sick leave

Health insurance

Dental

Vision

Legal aid

Disability insurance

Health spending account

Job summary

The Georgia Department of Community Health's Healthcare Facility Regulation Division seeks an Administrative Assistant 2, Intake and Triage Program. This full-time, hybrid role supports in-office and remote work with supervisor approval, handling intake workflows, data entry, and customer inquiries.

Under general supervision, you will manage confidential information, operate multiple database systems, compile reports, and coordinate with program managers.

Qualifications

• High school diploma/GED and three (3) years of job-related experience; or one (1) year of experience required at Admin Assistant 1 (GST050) or position equivalent.

Responsibilities

• Assist in providing administrative and clerical support to facilitate the intake workflow.
• Gather, compile, and analyze data for state and federal programs, retrieving information from web-based sources, hard copy, email and voicemail.
• Assist with returning voice mail messages from the call center.
• Provide general verbal and written responses to complainants.
• Relay information to program managers.
• Assess incoming complaints/incidents against federal/state facility types and gather information when necessary.
• Retrieve supporting documentation from Laserfiche and attach to complaints.
• Operate multiple database systems to review and update records.
• Input data from various sources in database systems.
• Maintain data entry accuracy when entering complaints and facility-reported incidents.
• Display excellent customer service, computer skills, and the ability to multi-task.
• Perform other duties as assigned by the Healthcare Facility Regulation Division.

Skills

Administrative support

Data entry

Microsoft Office

Communication

Customer service

Education

High school diploma/GED

Tools

Laserfiche

Job description

The Georgia Department of Community Health's Healthcare Facility Regulation Division seeks an Administrative Assistant 2, Intake and Triage Program. This full-time, hybrid role supports in-office and remote work with supervisor approval, handling intake workflows, data entry, and customer inquiries.

Under general supervision, you will manage confidential information, operate multiple database systems, compile reports, and coordinate with program managers.