Customer Intake Specialist - Service Access & Data Entry

State of Georgia; United States; Presencial; USD 43.000 - 52.000; Jornada completa

Descripción de la vacante

The State of Georgia's Insurance Department is seeking an Intake Specialist (Consumer Services) to manage the initial intake process, collect accurate data, and route inquiries efficiently. You will be the first contact for customers via phone, email and online channels, ensuring smooth communication and proper documentation.

You will enter data into the case management system, schedule appointments, coordinate follow-ups, maintain confidentiality under HIPAA, and support handoffs to service

Formación

• High school diploma or GED.
• 2 years of customer service experience.

Responsabilidades

• Facilitate intake process and data collection.
• Serve as first point of contact for customers via phone, email and online channels.
• Enter and update client data in the case management system.
• Ensure documentation is completed and stored properly.
• Schedule appointments and coordinate follow-ups.
• Coordinate handoffs to service delivery.
• Maintain confidentiality and comply with HIPAA and data regulations.

Educación

High school diploma/GED

Descripción del empleo

The State of Georgia's Insurance Department is seeking an Intake Specialist (Consumer Services) to manage the initial intake process, collect accurate data, and route inquiries efficiently. You will be the first contact for customers via phone, email and online channels, ensuring smooth communication and proper documentation.

You will enter data into the case management system, schedule appointments, coordinate follow-ups, maintain confidentiality under HIPAA, and support handoffs to service