Hilton Garden Inn Blue Ash - Assistant General Manager

Rainmaker Hospitality; Cincinnati (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discount

Vision insurance

Dental insurance

Job summary

Rainmaker Hospitality is seeking a dynamic Hotel Assistant General Manager to lead operations at our vibrant property in Cincinnati. In this role, you'll ensure exceptional experiences for guests while managing daily hotel functions and fostering a positive team environment.

Join us to use your leadership and hospitality management skills to drive operational success and make a significant impact on guest satisfaction.

Qualifications

• Proven experience in hospitality management or hotel operations.
• Ability to motivate teams and foster collaborative work culture.
• Strong knowledge of front desk operations and revenue management techniques.

Responsibilities

• Lead the overall operation of the hotel, ensuring seamless coordination across departments.
• Develop strategies to maximize revenue through pricing and sales initiatives.
• Oversee guest relations, ensuring exceptional service standards are met.

Skills

Leadership skills

Customer service skills

Hotel management systems

Communication abilities

Budgeting expertise

Human resources management

Multilingual proficiency

Job description

Benefits

• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance

Overview

We are seeking a dynamic and energetic Hotel Assistant General Manager to lead and oversee all operations at our vibrant hospitality property. In this pivotal role, you will be the driving force behind delivering exceptional guest experiences, managing daily hotel functions, and fostering a positive team environment. Your leadership will ensure the property runs smoothly, efficiently, and profitably while maintaining the highest standards of hospitality. This is an exciting opportunity for a motivated professional passionate about hospitality management and guest service excellence to make a significant impact.

Duties

• Lead the overall operation of the hotel, including front desk, housekeeping, maintenance, and food & beverage services, ensuring seamless coordination across departments.
• Develop and implement strategies to maximize revenue through effective pricing, sales initiatives, and promotional activities.
• Oversee guest relations by ensuring exceptional service standards are met or exceeded, resolving any issues promptly and professionally.
• Supervise staff recruitment, training, performance evaluations, and human resources functions to build a motivated and skilled team.
• Manage budgeting, financial reporting, and expense control to meet financial targets while maintaining quality standards.
• Maintain compliance with safety regulations, hotel policies, and brand standards to ensure a secure environment for guests and staff.
• Utilize multi‑line phone systems and phone etiquette skills to handle guest inquiries efficiently while fostering positive interactions.
• Promote a welcoming atmosphere by overseeing guest services operations such as reservations, check‑in/out procedures, and concierge services.
• Monitor hotel operations during night shifts when necessary, including night audit processes to reconcile accounts accurately.
• Cultivate strong relationships with guests from diverse backgrounds by leveraging multilingual or bilingual skills when applicable.

Requirements

• Proven experience in hospitality management or hotel operations with supervising experience in a fast‑paced environment.
• Strong leadership skills with the ability to motivate teams and foster a collaborative work culture.
• Extensive knowledge of hotel management systems, revenue management techniques, and front desk operations.
• Excellent customer service skills paired with effective communication abilities in multiple languages or bilingual proficiency preferred.
• Demonstrated expertise in budgeting, human resources management, and guest relations strategies.
• Familiarity with resort or hotel environments that emphasize guest satisfaction and operational excellence.
• Ability to handle complex situations with professionalism using phone etiquette and multi‑line phone systems effectively.
• Experience in night audit procedures is highly desirable for overseeing overnight financial reconciliations.
• Join us as our Hotel General Manager to lead an energetic team dedicated to creating memorable experiences for every guest while driving operational success!

Pay: $50,000 to $55,000 per year

Work Location: In person