Guest Experience Specialist — Front Desk

SpringHill Suites Cincinnati Blue Ash; Cincinnati (OH); On-site; USD 19,286 - 24,796; Full time

Job summary

SpringHill Suites Cincinnati Blue Ash is seeking a warm, outgoing Hotel Front Desk Associate to greet guests, assist with check‑ins and check‑outs, and deliver prompt, courteous service.

You will balance guest requests with our high standards of quality, maintain professionalism, and help ensure a memorable stay, with growth opportunities within Marriott International.

Qualifications

• High school diploma or GED required or preferred.
• Prior hospitality experience is a plus but not required.
• Strong English language skills and excellent communication.
• Ability to input and access information using a computer.

Responsibilities

• Greet guests and assist with check‑ins and check‑outs.
• Provide consistently prompt, courteous service to meet quality standards.
• Assist guests with requests, store valuables, and handle charges as needed.
• Address guest concerns and escalate to appropriate staff when necessary.
• Maintain professional appearance and demeanor and contribute to a positive guest experience.

Skills

Communication

Interpersonal skills

Active listening

English proficiency

Education

High school diploma or GED

Job description

Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the SpringHill Suites Cincinnati Blue Ash, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.

In this role, you will provide world-class front desk service, greeting and registering guests, responding to their needs, and assisting them with checkout, always with an eye on creating a hotel experience that continuously delights and enchants each and every one of our guests. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our global family and see why so many of our associates have made Marriott International their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Hotel Front Desk Associate, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.

Your specific duties in this role will include:

• Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions
• Providing guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
• Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank
• Posting charges to guest room and House accounts using the computer
• Closing guest accounts at time of check out, and ascertaining guest satisfaction
• Responding to, and addressing guest complaints and concerns
• Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate
• Providing safety deposit boxes for guests by escorting them to the vault room and assisting the customer in opening the deposit box lock
• Performing additional duties as assigned by the supervisor

Job Requirements

We are looking for a warm and outgoing Hotel Front Desk Associate with a strong work ethic, and a firm commitment to providing the best possible customer service and guest experience. It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.

Specific qualifications for the role include:

• High school diploma or GED
• Prior hospitality experience, preferred but not required
• Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
• Sufficient calculator skills to prepare moderately complex mathematical calculations without error
• Ability to access and accurately input information using a moderately complex computer
• Ability to maintain a professional appearance and demeanor
• Strong English language skills

Source: Hospitality Online