High-Volume Surgical Coordinator

Actalent; Berkeley Heights (NJ); On-site; USD 28,000 - 33,000; Full time

Job summary

Actalent is seeking a Surgical Coordinator in Berkeley Heights, NJ to manage scheduling, chart preparation, and patient communications in a busy surgical department. You will greet patients, coordinate appointments and admissions, maintain accurate records, and protect patient privacy while supporting physicians and nursing staff.

This contract, onsite role requires excellent organizational and customer service skills, experience with medical office operations, and familiarity with EHR and

Qualifications

• Experience in surgical scheduling within a medical or surgical department.
• Medical and patient access experience, including scheduling appointments and procedures.
• Ability to communicate effectively in English, both orally and in writing.
• Excellent interpersonal and customer service skills when interacting with patients, families, and staff.
• Accurate computer data entry skills with strong attention to detail.
• Ability to organize and perform multiple tasks in a timely and efficient manner.
• Basic proficiency in computer use, particularly in a Windows-based environment.
• Knowledge of medical terminology preferred.
• Experience with Electronic Health Records (EHR) systems preferred.
• Experience with Practice Management Systems and departmental or ancillary systems preferred.

Responsibilities

• Greet patients and family members in a professional and welcoming manner, providing clear information and assistance throughout their visit.
• Schedule patient appointments, hospital admissions, and ambulatory procedures, ensuring all actions are completed accurately and in a timely manner.
• Answer telephone calls promptly, assess callers needs, demonstrate appropriate telephone etiquette, and direct calls to the correct individual or department.
• Take accurate messages and ensure they are delivered to the appropriate staff member promptly and reliably.
• Schedule future appointments, tests, and referrals as ordered by physicians, confirming all necessary details and documentation.
• Maintain up-to-date communication resources, including on-call schedules, physician phone numbers, and beeper numbers.
• Prepare charts for new patients, ensuring all required forms are correctly placed and converting temporary records to permanent records before the end of the day.
• Request medical records and perform chart preparation so physicians have all necessary information prior to exams, evaluations, procedures, or treatments.
• Print minimal medical record information from the electronic record when a physical chart is not available, following established guidelines.
• Reconcile patient encounters daily in accordance with departmental policies and guidelines.
• Monitor supply inventory and complete or direct requisitions for supplies, forms, equipment, or services to maintain smooth operations.
• Perform general clerical duties such as faxing, photocopying, filing, and mailing documents as needed.
• Obtain, verify, and update patient information accurately while maintaining confidentiality in line with organizational policies.
• Accurately complete all necessary patient forms and ensure they are properly filed or processed.
• Respect patient rights by knocking before entering rooms, addressing patients by name, and clearly identifying yourself.
• Establish and maintain positive working relationships with physicians, nursing staff, and other team members to support coordinated patient care.
• Protect the privacy and confidentiality of patients and employees at all times.
• Promptly communicate any problems, equipment concerns, or operational issues to the appropriate nursing leadership.
• Support a high-volume department by organizing tasks efficiently and prioritizing responsibilities to meet daily demands.

Skills

Surgical scheduling

Patient access

English communication

Interpersonal skills

Data entry

Multitasking

Windows proficiency

Tools

EHR systems

Practice Management Systems

Windows

Job description

Actalent is seeking a Surgical Coordinator in Berkeley Heights, NJ to manage scheduling, chart preparation, and patient communications in a busy surgical department. You will greet patients, coordinate appointments and admissions, maintain accurate records, and protect patient privacy while supporting physicians and nursing staff.

This contract, onsite role requires excellent organizational and customer service skills, experience with medical office operations, and familiarity with EHR and