High-Volume Medical Device Customer Support Specialist

Kelly; Wilmington (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Transit benefit

Job summary

Kelly Services is seeking a Customer Support Representative I for a premier medical devices client in Chelmsford, MA. The role focuses on answering a high volume of inbound calls, processing orders, and providing detailed order and shipping information.

You will use Oracle to manage orders and assist customers with web store navigation and returns. This position requires strong communication, accuracy, and the ability to collaborate across departments to meet performance standards.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of solid customer service experience.
• Call center experience preferred.

Responsibilities

• Answer a high volume of inbound customer calls and place orders.
• Process orders via phone, fax, and email using the Oracle database.
• Provide shipping/tracking information and process returns/credits.
• Educate customers on navigating ZOLL’s web store and available services.
• Provide order confirmations by phone, fax, or email upon request.
• Coordinate with internal teams to resolve customer inquiries.
• Participate in team meetings and support during extended hours at month/quarter ends.

Skills

Customer service

Call center experience

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Oracle database

ZOLL web store

Job description

Kelly Services is seeking a Customer Support Representative I for a premier medical devices client in Chelmsford, MA. The role focuses on answering a high volume of inbound calls, processing orders, and providing detailed order and shipping information.

You will use Oracle to manage orders and assist customers with web store navigation and returns. This position requires strong communication, accuracy, and the ability to collaborate across departments to meet performance standards.