Customer Service Representative

Technical Needs; Chelmsford (MA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Techneeds is seeking a dedicated customer service representative to handle a high volume of inbound calls and process orders. You will deliver exceptional support to ensure customer satisfaction while navigating complex product configurations and using CRM and Oracle databases.

The role is onsite 3 days a week in Chelmsford, MA, with hybrid days remote on Monday and Friday, supporting a growing firm that delivers medical devices and software solutions worldwide.

Qualifications

• 1-2 years of solid customer service experience, preferably in a call center environment.
• Proficiency in using computer databases and order processing systems.
• Professional telephone manner and a strong customer focus.
• Attention to detail to minimize errors and ensure accurate order processing.
• Ability to understand complex product configurations and handle multiple tasks efficiently.
• Effective oral and written communication skills.

Responsibilities

• Handle a high volume of inbound customer calls and process orders.
• Provide exceptional support to ensure customer satisfaction.
• Support a growing company delivering medical devices and software solutions.

Skills

Call center experience

Customer service

Oral and written communication

Attention to detail

Multi-tasking

Policy & procedures learning

Tools

Oracle database

CRM

Microsoft Office

Job description

Our client is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, they continue to expand their reach, as well as their product offerings. Hospitals, emergency medical services (EMS), and others trust them to provide high-quality products and exceptional customer service - CALL CENTER EXPERIENCE REQUIRED.THIS IS ONSITE 3 DAYS A WEEK IN CHELMSFORD, MAThis role involves handling a high volume of inbound customer calls, processing orders, and providing exceptional support to ensure customer satisfaction. The position supports a growing company that delivers innovative medical devices and software solutions worldwide, with a focus on maintaining outstanding customer relationships.Work Schedule:Monday, Tuesday, Wednesday, Thursday, 8:30 AM - 5:00 PM (hybrid with remote days on Monday and Friday)Required Skills and Experience:1-2 years of solid customer service experience, preferably in a call center environmentProficiency in using computer databases and order processing systemsProfessional telephone manner and a strong customer focusAttention to detail to minimize errors and ensure accurate order processingAbility to understand complex product configurations and handle multiple tasks efficientlyEffective oral and written communication skillsAbility to quickly learn and apply company policies and proceduresINTERVIEW WITH TECHNEEDS REQUIREDThink you know someone who'd be perfect for this role?If you refer someone who gets hired for any of our job opportunities, and works a minimum of hours, we'll show our appreciation with a referral bonus.Spread the word and help us find top talent! Refer someone today, http://techneeds.com/current-employees/referrals/Stay in the Loop:Sign up for email notifications to hear about new openings as they're posted: http://www.techneeds.com/job-seekers/job-alerts/Visit http://jobs.techneeds.com regularly to see our latest opportunities.Techneeds has offered contract-to-hire and direct-hire talent solutions to some of the best employers in New England for over 45 years. As a Technology, Manufacturing, and Engineering staffing & recruitment agency, we're experts at finding, screening, and placing in-demand talent with top employers in New England.IND3Customer service, call center, order processing, Oracle database, web store navigation, order management, credit approval, return authorization, shipping tracking, CRM, data entry, multi-tasking, professional communication, Microsoft Office, high volume calls, customer support, problem resolution, product knowledge, team collaboration, extended hours, phone systems, fax processing, email correspondence, policies and procedures, attention to detail