Industrial Customer Success & Sales Support

Kelly; Franklin (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

Kelly is seeking a Customer Service Representative in Franklin, MA to manage customer accounts, communicate delivery dates, and handle order logistics. You will enter orders into ERP and support outside sales while striving to meet service levels.

Ideal candidates will have 4+ years in a sales-related environment, industrial experience, and the ability to work in a high-volume setting. Kelly offers comprehensive benefits and growth opportunities.

Qualifications

• 4-year degree preferred but not required with adequate experience.
• Minimum 4 years of experience in a sales-related environment (e.g.: customer service, outside/inside sales, technical sales, purchasing, etc.)
• Industrial experience required
• Distribution experience preferred
• Ability to work in a high volume, fast paced business

Responsibilities

• Manage the customer’s account by communicating expected delivery dates; managing expedite requests; communicating tracking and follow up information regarding customer orders both internally and externally.
• Proactively implementing solutions and sharing status updates to meet on-time-delivery and quality metrics.
• Meeting all internal customer SLA’s
• Uses analytical skills to convert customer data into actionable insights.
• Build and maintain sustainable customer and internal department relations to meet/exceed customer expectations

Skills

Customer service

Sales experience

Account management

Analytical skills

Education

4-year degree preferred

Tools

ERP System

Job description

Kelly is seeking a Customer Service Representative in Franklin, MA to manage customer accounts, communicate delivery dates, and handle order logistics. You will enter orders into ERP and support outside sales while striving to meet service levels.

Ideal candidates will have 4+ years in a sales-related environment, industrial experience, and the ability to work in a high-volume setting. Kelly offers comprehensive benefits and growth opportunities.