Customer Experience & Order Coordinator

Kelly; Raritan (NJ); On-site; USD 45,000 - 62,000; Full time

Job summary

Kelly is seeking a Customer Service Specialist to directly interact with external customers (hospitals, distributors) and internal customers (field sales) to ensure accurate orders and timely, compliant service.

You will manage complex orders, handle inquiries and complaints to achieve closed-loop resolutions, follow SOPs and SOX requirements, and communicate updates to stakeholders while supporting continuous process improvements and meeting performance metrics.

Job description

Kelly is seeking a Customer Service Specialist to directly interact with external customers (hospitals, distributors) and internal customers (field sales) to ensure accurate orders and timely, compliant service.

You will manage complex orders, handle inquiries and complaints to achieve closed-loop resolutions, follow SOPs and SOX requirements, and communicate updates to stakeholders while supporting continuous process improvements and meeting performance metrics.