Medical Devices Customer Support Specialist (Onsite/Hybrid)

Technical Needs; Chelmsford (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Techneeds is seeking a dedicated customer service representative to handle a high volume of inbound calls and process orders. You will deliver exceptional support to ensure customer satisfaction while navigating complex product configurations and using CRM and Oracle databases.

The role is onsite 3 days a week in Chelmsford, MA, with hybrid days remote on Monday and Friday, supporting a growing firm that delivers medical devices and software solutions worldwide.

Qualifications

• 1-2 years of solid customer service experience, preferably in a call center environment.
• Proficiency in using computer databases and order processing systems.
• Professional telephone manner and a strong customer focus.
• Attention to detail to minimize errors and ensure accurate order processing.
• Ability to understand complex product configurations and handle multiple tasks efficiently.
• Effective oral and written communication skills.

Responsibilities

• Handle a high volume of inbound customer calls and process orders.
• Provide exceptional support to ensure customer satisfaction.
• Support a growing company delivering medical devices and software solutions.

Skills

Call center experience

Customer service

Oral and written communication

Attention to detail

Multi-tasking

Policy & procedures learning

Tools

Oracle database

CRM

Microsoft Office

Job description

Techneeds is seeking a dedicated customer service representative to handle a high volume of inbound calls and process orders. You will deliver exceptional support to ensure customer satisfaction while navigating complex product configurations and using CRM and Oracle databases.

The role is onsite 3 days a week in Chelmsford, MA, with hybrid days remote on Monday and Friday, supporting a growing firm that delivers medical devices and software solutions worldwide.