High-Touch Corporate Concierge & Front Desk Lead

The Fountain Group; South San Francisco (CA); On-site; USD 38,000 - 53,000; Full time

Job summary

The Fountain Group is seeking a Hospitality Ambassador in South San Francisco, CA to deliver a high-touch, white-glove experience for employees, visitors, and partners. You will support secure campus access in partnership with Security, manage front desk and lobby operations, and coordinate visitor check-in, badge assignment, and host notifications.

Role requires 3–4+ years in corporate hospitality or related fields, a valid CA driver’s license, and onsite presence five days a week.

Qualifications

• Bachelor's degree preferred.
• 3–4+ years of corporate hospitality or similar experience.
• Front desk, lobby operations and visitor management experience.
• Knowledge of secure access protocols and confidential information handling.
• Proficiency with Microsoft Office and Google Suite.
• Valid California driver's license.
• Ability to work fully onsite, 5 days per week in South San Francisco.

Responsibilities

• Serve as the first point of contact for employees, visitors, and partners.
• Manage front desk and lobby operations and visitor check-in.
• Assign badges, coordinate host notifications, and VIP interactions.
• Handle vendor deliveries, parking, transportation programs, and lobby amenities.
• Support gnExpress delivery and assist with ongoing projects and improvements.

Skills

Corporate hospitality

Visitor check-in

Secure access

Front desk operations

Vendor delivery coordination

Microsoft Office

Google Suite

California driver's license

Onsite 5 days

Education

Bachelor's degree

Job description

The Fountain Group is seeking a Hospitality Ambassador in South San Francisco, CA to deliver a high-touch, white-glove experience for employees, visitors, and partners. You will support secure campus access in partnership with Security, manage front desk and lobby operations, and coordinate visitor check-in, badge assignment, and host notifications.

Role requires 3–4+ years in corporate hospitality or related fields, a valid CA driver’s license, and onsite presence five days a week.