High School Equivalency Testing Coordinator

Wake Technical Community College; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Wake Technical Community College seeks a Coordinator 7 to manage the Pearson Vue and High School Equivalency Center at the Beltline Education Center. You will lead test administration, supervise staff, and coordinate exams across multiple sites including prisons and schools.

The role requires a Bachelor’s degree and supervisory experience, with strong organizational, communication, and training skills to ensure testing operations run smoothly and securely.

Qualifications

• Bachelor’s degree required in business/education or related field.
• Three years of experience in Adult Basic Education, College & Career Readiness, or standardized testing administration.
• Two years supervisory experience.

Responsibilities

• Serves as Site Manager for Pearson Vue and lead test administrator for the center.
• Supervises full-time and part-time Test Administrators and Testing and Assessment Specialists, including hiring, onboarding, performance management, training, timesheets, and scheduling.
• Plans and coordinates testing administration for paper and computer exams, including materials, seating charts, rosters, and lead testing staff.
• Collaborates with other departments to offer additional certification exams and trains Testing Administrators as needed.
• Coordinates and schedules testing at multiple prison/jail facilities including HSE testing and PREA training.
• Plans and executes bi-annual ceremonies for HSE, Adult High School, and HEP graduates with vendors and logistics.
• Maintains a secure system for receiving, inventorying, storing, and returning tests, including shipping within 24 hours.
• Identifies and resolves technical issues with Wake Tech IT and Test Vendor IT; maintains testing software.
• Collaborates with prison/jail officials to certify testing rooms per NCCCS and test vendor standards; completes emergency plans.
• Plans site-specific logistics and submits for NCCCS approval.
• Provides information to students regarding IT certifications and HSE exams for CCR programs.
• Updates center directions, location, and hours on Pearson Vue and testing center sites; communicates changes to staff.
• Drafts and oversees case reports in Service Direct for issues such as testing irregularities.
• Coordinates ordering, delivery, and maintenance of testing supplies.
• Compiles and communicates high school completion data to internal stakeholders weekly to secure CCR funding.
• Processes testing registration paperwork for visitors and assistive personnel; supports accommodated testing.

Skills

Excellent organizational skills

Excellent written and verbal comms

Attention to accuracy

Training & certification management

Diverse populations experience

Education

Bachelor’s Degree in business administration, education, or related field

Tools

MS Word

PowerPoint

Excel

Job description

Pay Grade: Coordinator 7

This position is responsible for maintaining, overseeing, and operating the Pearson Vue and High School Equivalency Center for the Beltline Education Center.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Serves as Site Manager for Pearson Vue and the lead test administrator for the center -
• Supervises full time and part time Test Administrators and Testing and Assessment Specialists to include, hiring, onboarding, performance management, developing and delivering training, approving timesheets, and scheduling
• Plans and coordinates testing administration for paper and computer exams including the preparation of materials and seating charts, reviewing rosters, and leading of test administrators
• Collaborates with other departments to offer additional certification exams based on the needs of the college and trains Testing Administrators as needed
• Coordinates and schedules testing at multiple prison and jail facilities including high school equivalency testing, PREA (Prison Rape Elimination Act) training, registering testers, and attending weekly meetings
• Plans, coordinates, and executes bi-annual ceremonies for High School Equivalency, Adult High School, and HEP graduates which includes internal and outside vendor collaboration, ceremony invitations, identifying speakers, floor plan and logistics, and marketing -
• Maintains a secure system for receiving, inventorying, storing, and returning tests for all program assessments to include shipping materials within 24 hours

Identifies and resolves technical issues with Wake Tech IT and Test Vendor IT including investigating and reporting problems with the center's computers and printers and maintaining and updating testing software

Collaborates with prison and jail officials to certify testing rooms per NCCCS and test vendor standards, completes Emergency Plan and Secure Storage

Plan for each site and submits to NCCCS for approval

Provides information to students regarding IT certifications and HSE Equivalency Exams for CCR programs

Updates and maintains center directions, location, test center regulations and hours of operation, on the Pearson Vue and testing center website.

Communicates essential information to test administrators in a timely manner

Drafts and oversees case reports in Service Direct when technical issues arise, candidate express concerns, and testing irregularities occur

Coordinates the ordering, delivery, and maintenance of supplies to the Testing Center including maintaining testing materials

Compiles, verifies, and communicates high school graduation completers to internal stakeholders on a weekly basis to ensure CCR receives funding for its achievement

Processes testing registration paperwork for center visitors including assistive personnel hired to aid students with approved accommodation testing

Coordinates and schedules accommodation testing with Pearson Vue, GED, and HiSET disabilities departments

Maintains annual certifications and monitors the certification deadline for the team for Pearson VUE, HiSET, TABE, and other tests offered at the center

Provides drop/release paperwork, processes and approves accounts, and stores paperwork for underage students for the entire CCR program

Disseminates diploma and transcript retrieval guidance to new HSE graduates and fields archived HSE transcript requests

Completes an annual applied benchmark project on an individual or group basis

Knowledge, Skills & Abilities

• Intermediate skills in MS Word, Power point, and Excel
• Excellent organizational skills
• Excellent written and verbal communication skills
• Ability to work with a high degree of accuracy in a fast-paced office environment
• Ability to communicate effectively with supervisors, faculty, and students, and exhibit a high degree of integrity
• Ability to complete training (Pearson Vue,HiSET, TASC, TABE) and maintain certifications needed for test proctors
• Demonstrated experience working with diverse populations

Requirements

• Bachelor’s Degree in business administration, education, or related field
• Three years of experience in Adult Basic Education, College & Career Readiness, or standardized testing administration
• Two years supervisory experience