Specialist, Instructional Services

The Chronicle Of Higher Education, Inc.; Columbus (OH); On-site; USD 27,552 - 37,195; Part time

Job summary

Columbus State Community College is seeking an Instructional Services Specialist to proctor and support virtual, in-person, and accommodated testing across multiple locations.

You will administer exams (Make-up, Proficiency, HESI, Certiport) and use LMS/Maxient, ensure integrity, assist with accommodations, and provide excellent customer service while supporting FAC activities.

Qualifications

• High School Diploma or GED.
• Driver's license or ability to access work site(s).
• An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Responsibilities

• Provide professional test proctoring services in-person and in the virtual environment.
• Administer and monitor tests including Make-up, Proficiency, HESI and Certiport exams.
• Assist with course copy functions and FAC-related testing support as needed.
• Record incidents of misconduct and document testing issues per procedures.
• Deliver excellent customer service and maintain accessible testing environments.
• Troubleshoot testing technology and coordinate with instructors and staff.
• Log completed exams and support testing center operations and communications.

Job description

Compensation Type: Hourly

Compensation: $23.14

The Instructional Services Specialist reports to the Supervisor of Instructional Services and provides support for the Instructional Services functions including virtual, in-person, and accommodated testing, and the Faculty Assistance Center (FAC). This position proctors and completes documentation on virtual exam sessions utilizing the LMS and Maxient system, as well as administers and proctors academic exams, including Make-up and Proficiency tests, HESI and Certiport vendor exams utilizing the Testing Center Exam Management/Appointment system; assists with course copy functions in collaboration with the FAC when operationally needed. The Specialist works flexible hours and at multiple locations.

Service Delivery

• Provides professional test proctoring services and alternate media related-support for students both in-person and in the virtual environment. Monitors online and in-person exams to ensure academic integrity. Adheres to the established process for the proctoring of Virtual Testing sessions: utilizing the LMS - Blackboard, the review of practice tests and course exams, the utilization and completion of various virtual proctoring forms, adherence to review deadlines, and the uploading of proctor review documents in assigned Blackboard course sections.
• Administers and monitors academic, placement, and specialized tests within the guidelines provided by instructors and external certification providers, to include stopping of exams when academic misconduct is suspected. Follows standard testing protocol by ensuring assessment integrity, distributing appropriate support materials, assisting students with accommodations, and troubleshooting technology errors in accordance with college policies and procedures.
• Delivers excellent customer service and provides students, faculty, adjuncts, and staff with a secure, comfortable, and accessible environment both in-person and in the virtual environment. Conforms to the proper etiquette for interacting with individuals with a disability. Answers student, faculty, adjunct, and staff inquiries and makes referrals to other campus resources as appropriate.

Clerical

• Tabulates and reports to Instructional Services leadership, on virtual testing training and practice test completions/passes/retakes for assigned courses. Completes a standard Practice Test Rubric for student feedback and program-designed Proctor Review forms for faculty communication of proctor results.
• Records any incidents of academic misconduct in the Testing Center via an incident report in RegisterBlast or through the Virtual Testing Maxient System. Writes necessary incident reports and obtains proper signatures as required. Submits incident reports to vendors and documents any testing/accessibility issues, reporting these issues to leadership as needed/directed. Utilizes the Maxient system to make student coaching referrals as well as to request second reviews of Virtual Testing exam sessions.
• Logs completed exams on the appropriate form or prints out and returns exams to instructors, following the established policy. Reports technology issues with assistive technology software or hardware, RegisterBlast, or any of the testing systems utilized in the Testing Center or for Virtual Testing to the Instructional Services Leadership team. Assists with Course Copy or other Faculty Assistance Center functions when operationally needed.

Professional Development, Standards & Credentials

• Contributes to Department and Instructional Services staff meetings and scheduled training sessions. Stays current on updated virtual testing procedures, ADA accommodation regulations, National College Testing Association (NCTA) standards, alternate media/assistive technology, testing, and accessibility related trends. Attends professional development trainings/workshops.
• Obtains proficiency using various software programs, Blackboard or LMS, Exam Management System, and other tools utilized day-to-day to perform the duties of this position. Ensures a safe and supportive learning environment by complying with Instructional Services’ Testing Center procedures, Columbus State’s Academic and Student Code of Conduct policies, National College Testing Association standards, and the college’s security procedures.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Minimum Education and Experience Required

• High School Diploma/GED.
• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
• An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Preferred Experience

• Customer Service experience.

* CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Hours

Full Time/Part Time: Part time

Scheduled Hours: 20