HSE Testing Center Manager & Lead Administrator

Wake Technical Community College; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Wake Technical Community College seeks a Coordinator 7 to manage the Pearson Vue and High School Equivalency Center at the Beltline Education Center. You will lead test administration, supervise staff, and coordinate exams across multiple sites including prisons and schools.

The role requires a Bachelor’s degree and supervisory experience, with strong organizational, communication, and training skills to ensure testing operations run smoothly and securely.

Qualifications

• Bachelor’s degree required in business/education or related field.
• Three years of experience in Adult Basic Education, College & Career Readiness, or standardized testing administration.
• Two years supervisory experience.

Responsibilities

• Serves as Site Manager for Pearson Vue and lead test administrator for the center.
• Supervises full-time and part-time Test Administrators and Testing and Assessment Specialists, including hiring, onboarding, performance management, training, timesheets, and scheduling.
• Plans and coordinates testing administration for paper and computer exams, including materials, seating charts, rosters, and lead testing staff.
• Collaborates with other departments to offer additional certification exams and trains Testing Administrators as needed.
• Coordinates and schedules testing at multiple prison/jail facilities including HSE testing and PREA training.
• Plans and executes bi-annual ceremonies for HSE, Adult High School, and HEP graduates with vendors and logistics.
• Maintains a secure system for receiving, inventorying, storing, and returning tests, including shipping within 24 hours.
• Identifies and resolves technical issues with Wake Tech IT and Test Vendor IT; maintains testing software.
• Collaborates with prison/jail officials to certify testing rooms per NCCCS and test vendor standards; completes emergency plans.
• Plans site-specific logistics and submits for NCCCS approval.
• Provides information to students regarding IT certifications and HSE exams for CCR programs.
• Updates center directions, location, and hours on Pearson Vue and testing center sites; communicates changes to staff.
• Drafts and oversees case reports in Service Direct for issues such as testing irregularities.
• Coordinates ordering, delivery, and maintenance of testing supplies.
• Compiles and communicates high school completion data to internal stakeholders weekly to secure CCR funding.
• Processes testing registration paperwork for visitors and assistive personnel; supports accommodated testing.

Skills

Excellent organizational skills

Excellent written and verbal comms

Attention to accuracy

Training & certification management

Diverse populations experience

Education

Bachelor’s Degree in business administration, education, or related field

Tools

MS Word

PowerPoint

Excel

Job description

Wake Technical Community College seeks a Coordinator 7 to manage the Pearson Vue and High School Equivalency Center at the Beltline Education Center. You will lead test administration, supervise staff, and coordinate exams across multiple sites including prisons and schools.

The role requires a Bachelor’s degree and supervisory experience, with strong organizational, communication, and training skills to ensure testing operations run smoothly and securely.