High Rollers - Private Dining Event Server

Big Night Entertainment Group; Mashantucket (CT); On-site; USD 17,000 - 25,000; Full time

Job summary

Big Night Entertainment Group in Connecticut is seeking an Event Server to join our team for private events at Foxwoods venues. A typical shift includes greeting guests, taking orders, serving the event menu according to the BEO, and ensuring accuracy and timeliness.

The ideal candidate has at least 1 year of direct serving experience in a fast-paced bar or restaurant, holds a TIPS certification, and can multitask with a friendly, professional demeanor.

Qualifications

• At least 1 year direct serving experience in a fast-paced bar/restaurant required
• TIPS Certification required
• A neat and professional appearance
• Efficient and accurate communication skills
• Ability to build guest loyalty with an outgoing and friendly demeanor
• Excellent memory and ability to multitask
• Work schedule flexibility with night, weekend and holiday availability
• A positive attitude and aptitude to handle high-volume environments

Responsibilities

• Greeting guests joining private events with a welcoming smile and friendly demeanor
• Attending to guests and taking food and/or beverage orders
• Serving the event menu selections according to the BEO
• Ensuring guests' orders are accurate and served in a timely manner
• Resolving service issues with empathy and according to guidelines
• Monitoring guest consumption of alcohol and intervening when needed according to all company guidelines
• Promoting Big Night Entertainment Group in a positive and professional manner
• Maintaining a clean and well stocked work environment

Skills

Customer service

Communication

Multitasking

Attention to detail

Friendly demeanor

Tools

TIPS Certification

Job description

Brief Description As an Event Server, a typical day might include the following:

• Greeting guests joining us for private events with a welcoming smile and friendly demeanor
• Attending to guests and taking food and/or beverage orders if applicable. Serving the event menu selections according to the BEO
• Ensuring guests' orders are accurate and served in a timely manner
• Anticipating guest needs and fulfilling them
• Preparing guest checks and collecting accurate payment when needed
• Resolving any service issues that arise with empathy and according to guidelines
• Monitoring guest consumption of alcohol and intervening when needed according to all company guidelines
• Promoting Big Night Entertainment Group in a positive and professional manner
• Maintaining a clean and well stocked work environment
• Other duties as assigned

Brief Description As an Event Server, a typical day might include the following:

• Greeting guests joining us for private events with a welcoming smile and friendly demeanor
• Attending to guests and taking food and/or beverage orders if applicable. Serving the event menu selections according to the BEO
• Ensuring guests' orders are accurate and served in a timely manner
• Anticipating guest needs and fulfilling them
• Preparing guest checks and collecting accurate payment when needed
• Resolving any service issues that arise with empathy and according to guidelines
• Monitoring guest consumption of alcohol and intervening when needed according to all company guidelines
• Promoting Big Night Entertainment Group in a positive and professional manner
• Maintaining a clean and well stocked work environment
• Other duties as assigned

Requirements This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• At least 1 year direct serving experience in a fast-paced bar/restaurant required
• TIPS Certification required
• A neat and professional appearance
• Efficient and accurate communication skills
• Ability to build guest loyalty with an outgoing and friendly demeanor
• Excellent memory and ability to multitask
• Work schedule flexibility with night, weekend and holiday availability
• A positive attitude and aptitude to handle high-volume environments

Physical Demands / Work Environment / Hours

Summary

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as Guy Fieri's Foxwoods Kitchen + Bar and Scorpion Bar. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Native Americans receive preference in accordance with Tribal Laws. All Native American applicants who wish to receive preference in hiring are required to self-report when filling out their application: http://www.mptnlaw.com/MERO/RightsNotice.pdf.