High Rollers - Host

Big Night Entertainment Group; Mashantucket (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Big Night Entertainment Group in Mashantucket, CT is seeking a Host to greet guests, manage reservations and escort guests to seating areas in a fast-paced environment.

You will work with a team of hosts, servers and bartenders, maintaining a welcoming atmosphere, promoting the venue, and ensuring accurate communication with guests. This role requires reliability, a neat appearance, and strong interpersonal skills.

Qualifications

• At least 1 year of hosting experience in a fast-paced bar/restaurant.
• Neat and professional appearance.
• Ability to communicate effectively with customers, the public and co-workers.
• Ability to demonstrate teamwork with other staff members.
• Friendly and welcoming demeanor with strong interpersonal skills.

Responsibilities

• Greet guests with a welcoming smile and provide fast, friendly service.
• Manage reservations and waitlists with estimated wait times.
• Escort guests to tables and lanes.
• Set up dining room and venue, move furniture when needed.
• Promote Big Night Entertainment Group professionally.
• Work well with hosts, servers and management.
• Remember guest names and use them when appropriate.
• Maintain a clean and stocked work area.
• Other duties as assigned.

Skills

Customer service

Teamwork

Communication

Professional appearance

Job description

Brief Description

As a Host, a typical day might include the following:

• Greeting guests with a welcoming smile and providing them with fast, friendly service
• Managing reservations and waitlists, offering estimated wait times
• Assigning and escorting guests to their tables and lanes
• Setting up the dining room area and venue, moving furniture when needed
• Promoting Big Night Entertainment Group in a positive and professional manner
• Working well with others as you will be working with other hosts, servers, bartenders, support and management
• Remembering guest’s names and utilizing them when appropriate
• Maintaining a clean and stocked work area
• Other duties as assigned

Brief Description

As a Host, a typical day might include the following:

• Greeting guests with a welcoming smile and providing them with fast, friendly service
• Managing reservations and waitlists, offering estimated wait times
• Assigning and escorting guests to their tables and lanes
• Setting up the dining room area and venue, moving furniture when needed
• Promoting Big Night Entertainment Group in a positive and professional manner
• Working well with others as you will be working with other hosts, servers, bartenders, support and management
• Remembering guest’s names and utilizing them when appropriate
• Building guest loyalty
• Maintaining a clean and stocked work area
• Other duties as assigned

Requirements

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• At least 1 year previous hosting experience in a fast-paced bar/restaurant
• A neat and professional appearance
• Ability to communicate effectively and accurately with customers, the public and co-workers
• Ability to demonstrate teamwork with other staff members
• Must have a friendly and welcoming demeanor, as well as strong communication and interpersonal skills

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• May be required to lift or move up to 25 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
• Non-typical office hours will be customary including evenings, weekends, and holidays. Weekend availability is required

Summary

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as Guy Fieri's Foxwoods Kitchen + Bar and Scorpion Bar. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Native Americans receive preference in accordance with Tribal Laws. All Native American applicants who wish to receive preference in hiring are required to self-report when filling out their application: http://www.mptnlaw.com/MERO/RightsNotice.pdf.