High-powered BDC and Internet Sales Manager - Audi Orange Park

Paycom - ATS; Jacksonville (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Hanania Automotive Group is seeking an Internet Sales Manager to lead and inspire a team of Internet Sales Associates, while actively engaging customers through calls and emails and overseeing the CRM-driven prospect development process.

You will drive owner follow-up to boost repeat business and referrals, transfer online leads to the Sales team, and collaborate with Sales Management to deliver timely quotes. A strong automotive background and leadership is required.

Qualifications

• 3+ years in the retail automotive industry with a proven track record of high CSI scores.
• High school diploma or equivalent; automotive sales training or management coursework is a plus.
• Proficiency in handling high call and email volumes and using CRM systems.

Responsibilities

• Lead, direct, coordinate, and evaluate the performance of Internet Sales Associates.
• Engage customers by phone and email, schedule appointments, and follow up on missed opportunities to improve conversions.
• Develop and maintain a robust prospect development system in the CRM (eLead).
• Drive customer satisfaction with an owner follow-up process to generate repeat and referral business.
• Transfer online leads to the Sales team and provide timely quotes and information.
• Uphold Hanania's Vision, Mission and Values in all interactions; support dealership goals.

Skills

Customer service

Communication

Organization

Independent work

Education

High school diploma or equivalent

Tools

CRM software (eLead)

Job description

Ready to lead and drive results? If you're passionate about outstanding customer service and sales success, we want you on our team.Position Overview:As the Internet Sales Manager, you will be the driving force behind our digital sales strategy. Your role will involve managing and motivating a team of Internet Sales Associates, enhancing customer engagement, and ensuring seamless lead management. Your positive energy and leadership will help reinforce our brand's reputation for outstanding service and customer satisfaction.Why Join Us?Growth Opportunities: We value continuous improvement and offer opportunities for professional development and career advancement.Supportive Environment: Be part of a team that celebrates success and supports each other's growth.Dynamic Role: Engage in a role that combines leadership with hands-on customer interaction and strategic planning.What we offer:A performance-based commission structure and incentives that reward your sales prowess.A comprehensive benefits package, including health, dental, voluntary benefits starting the month following your hire date, with attractive retirement plans.Access to continuous development opportunities to refine your sales skills and advance your career.A work culture that celebrates diversity, creativity, and innovation.Opportunities to access a fleet of top-of-the-line vehicles.Exclusive employee discounts on vehicle purchases, parts, and services.Key Responsibilities:Lead and Inspire: Direct, coordinate, and evaluate the performance of Internet Sales Associates. Provide guidance, support, and constructive feedback to help your team succeed and grow.Customer Engagement: Connect with prospective customers through phone and email, schedule and confirm appointments, and follow up on missed opportunities to ensure a high conversion rate.CRM Mastery: Leverage our Customer Relationship Management (CRM) system (eLead) to develop and maintain a robust prospect development system and track customer interactions.Customer Satisfaction: Implement and oversee an effective owner follow-up system to drive repeat and referral business, contributing to high customer satisfaction scores.Seamless Lead Management: Transfer online leads efficiently to the Sales team and collaborate with Sales Management to provide timely quotes and information to customers.Brand Advocacy: Uphold and demonstrate behaviors aligned with Hanania's Vision, Mission, and Values in every customer and team interaction.Additional Duties: Take on other responsibilities as needed to support the dealership's goals and operations.What we need:Experience: 3+ years in the retail automotive industry with a proven track record of maintaining high Customer Satisfaction Index (CSI) scores.Skills: Excellent customer service, communication (both written and oral), and organizational skills. Ability to thrive in a fast-paced environment and work independently or as part of a team.Technology Proficiency: Comfort with high call and email volumes and proficiency in using CRM systems.Education: High school diploma or equivalent required; additional automotive sales training or management coursework is a plus.License: Valid Driver’s License with a clean driving record.Screening: Must pass pre-employment background check and hair follicle drug test.JOIN US as an Internet Sales Manager and fuel your career with exciting opportunities in a fast-paced automotive environment!An Equal Opportunity EmployerHanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.