SERVICE MANAGER - AUDI OF ORANGE PARK

Paycom - ATS; Jacksonville (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Hanania Automotive Group in Jacksonville, FL is seeking a Service Manager to lead the service department, build relationships with customers, and supervise technicians and service advisors.

You will drive workflow, present repair options clearly, and ensure hospitality and high service standards are delivered across all jobs.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 5+ years of managerial automotive experience.
• Experience hiring and training service staff.
• Effective marketing of existing and potential customers through software (ADP).
• Ability to document, implement, and manage processes in reception, shop flow, warranty processing, and CSI maximization.

Responsibilities

• Direct the service department to ensure quality repairs and customer satisfaction.
• Hire, train, and supervise technicians and service advisors.
• Present clear repair options and manage shop workflow.
• Market services to grow existing and prospective customers using software.
• Ensure all work meets specifications and safety standards.

Skills

MS Office

Hiring experience

Training experience

Data analysis

Customer service

Education

High School Diploma or GED

Bachelor’s Degree Preferred

Tools

ADP

Job description

Job Summary:As a Service Manager, you are the person our customers look to for help with their vehicles. You play a crucial role in building relationships with our customers by providing hospitality, ensuring their satisfaction, and managing the repair process.Supervisory Responsibilities:Manage and hire technicians and service advisors.Train service advisors and other support staff.Supervise and direct employees.Duties & Responsibilities:Ensure every customer entering our facility is treated with hospitality and the highest level of respect.Present the best repair solutions to customers in a clear and understandable manner.Effectively manage the workflow of the store.Consistently and honestly sell our services while maintaining integrity.Foster a positive attitude and promote a team atmosphere.Communicate professionally to establish long-term relationships with customers.Prepare monthly and annual business goals.Always represent the organization with honesty and integrity.Direct, coordinate, and participate in customer service activities.Ensure all work is performed according to specifications.Assist other employees as needed.Performs other duties as assigned.Required Skills & Abilities:Intermediate Microsoft Office skills.Experience in managing and hiring technicians and service advisors.Training experience for service advisors and other support staff.Effective marketing of existing and potential customers through software.Proficiency in managing data and trends using industry-specific software (ADP).Ability to document, implement, and manage processes related to reception, shop flow, active delivery, warranty processing, CSI maximization, retention, and shop safety.Must be able to pass pre-employment screen (background & hair follicle drug test)Education & Experience:High School Diploma or GED equivalence required, Bachelor’s Degree PreferredAt least 5 years of managerial experience in the Automotive Industry.Experience in managing and hiring technicians and service advisors.Training experience for service advisors and other support staff.Effective marketing of existing and potential customers through software.Physical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.Must be able to bend, stretch, kneel, and squat.Prolonged periods of walking on a level surface throughout the dealership.An Equal Opportunity EmployerHanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.