Customer & Service Operations Specialist - 2nd Shift

GetHired, Inc.; Zion (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth

Fast-Paced Environment

Team Support

Job summary

All Fleet Inc. is seeking a 2nd Shift Customer & Service Operations Specialist to act as the backbone of evening operations, handling urgent calls and technician dispatching across our fleet maintenance network.

You’ll own inbound service requests, coordinate mobile diesel technicians, optimize routes, and communicate with customers and vendors to keep fleets moving smoothly. Ideal candidates thrive in fast-paced environments, demonstrate superior problem-solving skills, and are comfortable

Qualifications

• Experience in dispatching or operations coordination.
• Comfort with fast-paced environments and high-stakes decisions.
• Strong communication and tech skills.

Responsibilities

• Own inbound service requests and ensure efficient handling.
• Dispatch and coordinate mobile technicians to maximize speed and coverage.
• Plan routes and allocate resources to prevent delays.
• Manage high-value accounts and keep customers informed.
• Solve problems in real-time and adapt schedules as needed.
• Communicate clearly across calls, texts, and systems.
• Track performance with logs and reports.

Skills

Customer service

Problem solving

Communication

Multi-tasking

Team player

Tech-savvy

Tools

Dispatch software

Multi-line phones

Digital logs

Job description

2nd Shift – Customer & Service Operations Specialist

Schedule: 2nd Shift (4:00 PM – 12:30 AM)

Compensation: Competitive Pay

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: “Yes” – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don’t believe in waiting around—we take action, keep fleets moving, and get the job done right.

About the Role

As a 2nd Shift Customer & Service Operations Specialist, you’ll be the backbone of evening operations, handling urgent calls, technician dispatching, and real-time problem-solving. This shift is ideal for individuals who thrive in fast-paced environments and can juggle multiple tasks efficiently.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

• You thrive in high-stakes environments – handling multiple service requests at once doesn’t phase you.
• Your communication skills are top-notch – clear, professional, and always focused on solutions.
• You understand the trucking & repair industry (or you’re a fast learner).
• You’re a master problem-solver – if a challenge arises, you tackle it head-on.
• You know how to prioritize urgency – every second counts, and you act accordingly.
• You’re tech-savvy – you can navigate dispatch software, multi-line phones, and digital logs with ease.
• You’re a team player – working alongside technicians, customers, and vendors with a "whatever it takes" attitude.

What We Offer

• Competitive Pay – Your hard work should pay off.
• Career Growth & Advancement – We promote from within, and there’s always room to grow.
• A Fast-Paced, Exciting Work Environment – No two days are ever the same.
• A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.

Are you ready to be the backbone of a high-performing fleet service operation?