Mission-Critical Fleet Dispatch Coordinator

GetHired, Inc.; Zion (IL); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth & Advancement

Fast-Paced, Exciting Work Environment

Team Support

Job summary

All Fleet Inc. is seeking a Service Call Coordinator for the 1st shift in Zion, IL. This mission-critical role focuses on turning chaotic dispatches into smooth operations to get customers back on the road quickly.

You will own inbound service requests, dispatch mobile diesel technicians, and optimize routes while prioritizing urgent needs. Strong communication and tech-savviness are essential for success in this fast-paced environment.

Responsibilities

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

Job description

All Fleet Inc. is seeking a Service Call Coordinator for the 1st shift in Zion, IL. This mission-critical role focuses on turning chaotic dispatches into smooth operations to get customers back on the road quickly.

You will own inbound service requests, dispatch mobile diesel technicians, and optimize routes while prioritizing urgent needs. Strong communication and tech-savviness are essential for success in this fast-paced environment.