Evening Fleet Dispatch & Service Operations Specialist

GetHired, Inc.; Zion (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth

Fast-Paced Environment

Team Support

Job summary

All Fleet Inc. is seeking a 2nd Shift Customer & Service Operations Specialist to act as the backbone of evening operations, handling urgent calls and technician dispatching across our fleet maintenance network.

You’ll own inbound service requests, coordinate mobile diesel technicians, optimize routes, and communicate with customers and vendors to keep fleets moving smoothly. Ideal candidates thrive in fast-paced environments, demonstrate superior problem-solving skills, and are comfortable

Qualifications

• Experience in dispatching or operations coordination.
• Comfort with fast-paced environments and high-stakes decisions.
• Strong communication and tech skills.

Responsibilities

• Own inbound service requests and ensure efficient handling.
• Dispatch and coordinate mobile technicians to maximize speed and coverage.
• Plan routes and allocate resources to prevent delays.
• Manage high-value accounts and keep customers informed.
• Solve problems in real-time and adapt schedules as needed.
• Communicate clearly across calls, texts, and systems.
• Track performance with logs and reports.

Skills

Customer service

Problem solving

Communication

Multi-tasking

Team player

Tech-savvy

Tools

Dispatch software

Multi-line phones

Digital logs

Job description

All Fleet Inc. is seeking a 2nd Shift Customer & Service Operations Specialist to act as the backbone of evening operations, handling urgent calls and technician dispatching across our fleet maintenance network.

You’ll own inbound service requests, coordinate mobile diesel technicians, optimize routes, and communicate with customers and vendors to keep fleets moving smoothly. Ideal candidates thrive in fast-paced environments, demonstrate superior problem-solving skills, and are comfortable