Customer & Service Operations Specialist - 1st Shift

ALL FLEET INC; Zion (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth & Advancement

A Fast-Paced, Exciting WorkEnvironment

A Team That Has Your Back

Job summary

All Fleet Inc. is seeking a Customer & Service Operations Specialist for 1st shift to manage inbound service requests and dispatch mobile diesel technicians. The role emphasizes fast, accurate communication, route planning, and high-level coordination to keep fleets moving.

You'll work in a fast-paced environment alongside technicians and vendors, solving problems in real time and prioritizing urgent needs with a team-first attitude.

Qualifications

• Thrives in high-stakes environments.
• Clear, professional communication.
• Understanding of trucking/repair industry or quick learners.
• Master problem-solver who tackles challenges head-on.
• Ability to prioritize urgency and manage time.
• Tech-savvy with dispatch tools and digital systems.
• Team player collaborating with technicians, customers, and vendors.

Responsibilities

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed and coverage.
• Think ahead, strategizing routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, addressing emergencies and adjusting schedules.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records and reports.

Skills

High-stakes environment

Communication skills

Truck knowledge

Problem-solving

Prioritize urgency

Tech-savvy

Team player

Tools

Dispatch software

Multi-line phones

Digital logs

Job description

1st Shift – Customer & Service Operations Specialist

Schedule: 1st Shift (8:00 AM – 4:30 PM) Compensation: Competitive Pay

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: “Yes” – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen.

About the Role

We are looking for a Customer & Service Operations Specialist who thrives under pressure, thinks five steps ahead, and knows how to orchestrate chaos into smooth operations. This isn’t just another dispatch job—this is a mission-critical role that ensures our customers get back on the road fast.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

• You thrive in high-stakes environments – handling multiple service requests at once doesn’t phase you.
• Your communication skills are top-notch – clear, professional, and always focused on solutions.
• You understand the trucking & repair industry (or you’re a fast learner).
• You’re a master problem-solver – if a challenge arises, you tackle it head‑on.
• You know how to prioritize urgency – every second counts, and you act accordingly.
• You’re tech-savvy – you can navigate dispatch software, multi‑line phones, and digital logs with ease.
• You’re a team player – working alongside technicians, customers, and vendors with a “whatever it takes” attitude.

What We Offer

• Competitive Pay – Your hard work should pay off.
• Career Growth & Advancement – We promote from within, and there’s always room to grow.
• A Fast-Paced, Exciting Work Environment – No two days are ever the same.
• A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.