High-Impact Automotive Service Advisor | Base + Commission

Olympia Kia; Olympia (WA); On-site; USD 67,000 - 112,000; Full time

Benefits offered by this job

Medical and Dental insurance

Life Insurance

401(k) with Company Match

Paid Time Off

Employee pricing on parts and vehicles

Job summary

Olympia Subaru in Olympia, WA seeks an Automotive Service Advisor to manage the service drive, write repair orders, and communicate with customers from intake to delivery. This role focuses on complex repairs, diagnostics coordination, and strengthening customer relationships.

Ideal for those with accounting support or reception experience, with strong organizational and Excel skills. The position offers a competitive hourly rate plus commission/production-based pay, plus comprehensive benefits

Qualifications

• Prior accounts payable, accounts receivable, or accounting support experience preferred.
• Previous receptionist or customer service experience a plus.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic to intermediate proficiency in Microsoft Office (Excel preferred).
• Strong communication and professionalism.
• Experience with dealership systems (CDK or similar) is a plus.

Responsibilities

• Greet customers and assess service needs.
• Write and manage repair orders from start to finish.
• Recommend repairs and maintenance based on technician findings.
• Communicate timelines, updates, and costs clearly.
• Coordinate with technicians to ensure accurate and timely repairs.
• Handle escalations and customer concerns professionally.
• Ensure all documentation and billing are accurate.

Skills

Accounts payable/receivable

Customer service

Microsoft Excel

Organizational skills

Communication

Tools

CDK" or similar dealership systems

Job description

Olympia Subaru in Olympia, WA seeks an Automotive Service Advisor to manage the service drive, write repair orders, and communicate with customers from intake to delivery. This role focuses on complex repairs, diagnostics coordination, and strengthening customer relationships.

Ideal for those with accounting support or reception experience, with strong organizational and Excel skills. The position offers a competitive hourly rate plus commission/production-based pay, plus comprehensive benefits