High-Earning Service Advisor with Training & Benefits

Ford of Downtown LA; Los Angeles (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

Vehicle Purchase Discounts

Wellness Programs

Job summary

Ford of Downtown LA is seeking a Service Advisor to be the primary contact for Ford service customers in a high-performing dealership. You will schedule appointments, prepare repair orders, and clearly communicate maintenance options while coordinating with technicians to keep customers informed.

This role emphasizes achieving sales, CSI, and customer satisfaction targets, with a focus on delivering a premium customer experience in a luxury dealership setting.

Qualifications

• 1+ years of Service Advisor experience in a dealership environment.
• CDK experience preferred.
• Valid driver’s license and clean driving record.

Responsibilities

• Be the primary contact for Ford service customers, delivering a first-class experience.
• Schedule appointments and prepare repair orders.
• Communicate maintenance recommendations and repair options.
• Coordinate with technicians and keep customers informed throughout the repair process.
• Help achieve departmental sales, CSI, and customer satisfaction goals.

Skills

CDK experience

Job description

Ford of Downtown LA is seeking a Service Advisor to be the primary contact for Ford service customers in a high-performing dealership. You will schedule appointments, prepare repair orders, and clearly communicate maintenance options while coordinating with technicians to keep customers informed.

This role emphasizes achieving sales, CSI, and customer satisfaction targets, with a focus on delivering a premium customer experience in a luxury dealership setting.