Service Advisor

Ford of Downtown LA; Los Angeles (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

Vehicle Purchase Discounts

Wellness Programs

Job summary

Ford of Downtown LA is seeking a Service Advisor to be the primary contact for Ford service customers in a high-performing dealership. You will schedule appointments, prepare repair orders, and clearly communicate maintenance options while coordinating with technicians to keep customers informed.

This role emphasizes achieving sales, CSI, and customer satisfaction targets, with a focus on delivering a premium customer experience in a luxury dealership setting.

Qualifications

• 1+ years of Service Advisor experience in a dealership environment.
• CDK experience preferred.
• Valid driver’s license and clean driving record.

Responsibilities

• Be the primary contact for Ford service customers, delivering a first-class experience.
• Schedule appointments and prepare repair orders.
• Communicate maintenance recommendations and repair options.
• Coordinate with technicians and keep customers informed throughout the repair process.
• Help achieve departmental sales, CSI, and customer satisfaction goals.

Skills

CDK experience

Job description

Dealership:L0516 Ford of Downtown LAFord of Downtown LANow Hiring: Service AdvisorPay: $64,500 - $161,800 AnnuallySchedule: Full TimeWhy Join Our Team?A high-performing service department with opportunities to maximize your earning potentialThe opportunity to work with Ford customers who value quality, performance, and expertiseA professional environment supported by experienced technicians, parts specialists, and leadershipAccess to Ford training and tools to enhance your automotive knowledgeA luxury dealership atmosphere focused on customer satisfaction and excellenceOpportunities for career growthWhat You'll DoBe the primary contact for Ford service customers, delivering a first-class customer experience.Schedule appointments and prepare repair orders.Communicate maintenance recommendations and repair options.Coordinate with technicians and keep customers informed throughout the repair process.Help achieve departmental sales, CSI, and customer satisfaction goalsWhat You'll Bring1+ years of previous Service Advisor experience in a dealership environment.CDK experience.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe Annual Estimated Earnings Range is $64,500 - $161,800.This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.