High-Earning Roofing CSR — Uncapped Commission & Fast Growth

Lb-Capital; Jacksonville (NC); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Base pay + commission

Uncapped commissions

Health, Dental, Vision benefits

401(k) with company match

PTO after 90 days

Growth opportunities

Job summary

High Tide Roofing & Restoration is seeking a dynamic Customer Service Representative to own high-volume outbound calling, convert leads, and drive appointments with a performance-driven mindset.

In this role you will book roofing appointments, maintain clean CRM records, and collaborate with sales and installation teams. Top performers earn substantial commissions and rapid promotions in a culture that rewards results.

Qualifications

• High-energy and competitive salesperson mindset.
• Strong phone communication and lead management.
• Motivated by KPI-driven targets and commission.
• Organized, detail-oriented, and goal-focused.
• Fast learner with excellent follow-up discipline.
• Sales experience or home improvement knowledge is a plus.

Responsibilities

• Make high-volume outbound calls to warm and hot leads.
• Respond to inbound leads within minutes.
• Book roofing appointments for Sales Reps promptly.
• Maintain accurate CRM records (ServiceTitan).
• Follow up relentlessly on unbooked or aged leads.
• Collaborate with outside sales and installation teams.
• Achieve KPIs: 85%+ booking, 250+ calls, 200+ booked estimates.

Skills

High-energy

Phone communication

KPI driven

Organization

Follow-up discipline

Sales experience

Tools

ServiceTitan

Job description

High Tide Roofing & Restoration is seeking a dynamic Customer Service Representative to own high-volume outbound calling, convert leads, and drive appointments with a performance-driven mindset.

In this role you will book roofing appointments, maintain clean CRM records, and collaborate with sales and installation teams. Top performers earn substantial commissions and rapid promotions in a culture that rewards results.