Sales-Driven CSR: Uncapped Commission & Growth

LB Capital; Jacksonville (NC); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

PTO after 90 days

Job summary

High Tide Roofing & Restoration is seeking a dynamic Customer Service Representative to dominate the phones, convert leads quickly, and contribute to rapid growth. You will drive appointments, support the sales team, and thrive in a performance-based culture.

Expect base pay with uncapped commission and comprehensive benefits. This role rewards high performers with fast promotion opportunities and a clear growth path.

Qualifications

• High-energy, KPI-driven mindset required.
• Experience in sales/customer service is a plus.
• Familiarity with CRM tools and data entry best practices.

Responsibilities

• Make high-volume outbound calls to warm and hot leads.
• Respond to inbound leads within minutes and book roofing appointments.
• Maintain clean, up-to-date ServiceTitan CRM records.
• Follow up relentlessly on unbooked or aged leads.
• Collaborate with outside sales and installation teams.
• Hit KPIs: 85%+ booking rate, 250+ calls, 200+ booked estimates per month.

Skills

Customer service

Outbound calling

CRM experience

Phone communication

Lead qualification

Tools

ServiceTitan

Job description

High Tide Roofing & Restoration is seeking a dynamic Customer Service Representative to dominate the phones, convert leads quickly, and contribute to rapid growth. You will drive appointments, support the sales team, and thrive in a performance-based culture.

Expect base pay with uncapped commission and comprehensive benefits. This role rewards high performers with fast promotion opportunities and a clear growth path.