High-Energy Roofing CSR | Uncapped Commission & Growth

LB Capital; Saint Petersburg (FL); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Includes base pay

Uncapped commission potential

Health, Dental, Vision insurance

401(k) with company match

PTO after 90 days

Growth opportunities

Job summary

Gold Seal Roofing! is seeking a dynamic Customer Service Representative to dominate the phones, convert leads, and drive growth in a fast-paced, performance-driven environment.

You will make high-volume outbound calls, respond rapidly to inbound inquiries, and book roofing appointments for Sales Reps while maintaining pristine CRM records. This role offers base pay with uncapped commission and a clear growth path within a results-oriented culture.

Qualifications

• High-energy and competitive by nature.
• Strong, confident phone communicator.
• Motivated by a tracked KPI-driven environment.
• Organized, detail-oriented, and self-motivated.

Responsibilities

• Make high-volume outbound calls to warm and hot leads.
• Respond to inbound leads within minutes.
• Book roofing appointments for Sales Reps quickly and accurately.
• Keep CRM (ServiceTitan) records clean and up to date.
• Follow up relentlessly on unbooked or aged leads.
• Work closely with outside sales and installation teams.
• Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month.

Skills

High-energy

Phone communication

KPI-driven

Detail-oriented

Tools

ServiceTitan CRM

Job description

Gold Seal Roofing! is seeking a dynamic Customer Service Representative to dominate the phones, convert leads, and drive growth in a fast-paced, performance-driven environment.

You will make high-volume outbound calls, respond rapidly to inbound inquiries, and book roofing appointments for Sales Reps while maintaining pristine CRM records. This role offers base pay with uncapped commission and a clear growth path within a results-oriented culture.