Helpdesk Technician Intern: IT Support & Troubleshooting

American State Bank & Trust Company; Williston (ND); Hybrid; USD 42,000 - 60,000; Full time

Job summary

American State Bank & Trust Company in Williston, ND seeks a Helpdesk Technician to support the IT Department with tickets, routine maintenance, and projects. You will assist with user support, hardware, and software, document resolutions, and help maintain enterprise systems.

The role requires an Associate degree or 1+ years experience, solid knowledge of Microsoft Office and Windows, and strong communication skills.

Qualifications

• Associate degree in Computer Science or related field.
• 1+ years of experience or current progress.
• Familiar with Microsoft Office and Windows.
• Strong interpersonal and written communication skills.

Responsibilities

• Respond to requests for technical assistance in person, via phone and electronically
• Ensure and foster a customer centric positive attitude.
• Provide installation, configuration, troubleshooting, maintenance and support of desktops, software, printers and other peripheral devices.
• Diagnose and resolve technical hardware and software issues.
• Assist with installation, configuration, troubleshooting, maintenance and support of network hardware, software and systems.
• Document all work and resolutions.
• Assess and recommend system changes for enterprise wide services and applications.
• Collaborate with IT staff for problem management of complex technical support issues.
• Research questions, resolutions to problems and other issues.
• Act as a technician for help desk requests and adhere to standard help desk procedures.
• Redirect problems to appropriate resources.
• Identify and escalatE situations requiring urgent attention.
• Track and route problems and requests.
• Prepare any required reports
• Stay current with system information, changes and updates.
• Staff is required to be flexible with their weekly hours due to workflow and other unique situations that may arise.
• Complete all initial and annual training requirements as outlined by ASBT.
• Perform all other duties as required, consistent with the goals, objectives and responsibilities of the Information Technology function.

Skills

Customer service practices

Communication skills

Education

Associate degree in Computer Science or related field

Tools

Microsoft Office

Windows

Job description

American State Bank & Trust Company in Williston, ND seeks a Helpdesk Technician to support the IT Department with tickets, routine maintenance, and projects. You will assist with user support, hardware, and software, document resolutions, and help maintain enterprise systems.

The role requires an Associate degree or 1+ years experience, solid knowledge of Microsoft Office and Windows, and strong communication skills.