Banking Front Desk & Customer Experience Lead

American State Bank & Trust Company; Williston, Northern (ND, KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Job summary

American State Bank & Trust Company in Williston, ND seeks a friendly front desk associate to operate the main switchboard and assist customers with general information. You will participate in Retail Banking activities, support promotions, and perform clerical duties as workload allows.

Responsibilities include opening/closing procedures, handling notices, processing checks, and coordinating communications and events. Strong communication and Microsoft Office skills are required.

Qualifications

• Excellent communication skills and ability to handle inquiries from customers and staff.
• Telephone courtesy, patience and professionalism are required for this position.
• Experience using Microsoft Office products (Outlook, Word, Publisher, Excel).

Responsibilities

• Open switchboard and maintain procedures for opening and closing each business day.
• Sort and deliver notices to appropriate officers daily.
• Promote bank events and handle general money handling and bookkeeping tasks.
• Order checks for customers.
• Record and distribute messages; answer inquiries and direct to appropriate contacts.
• Review local newspapers for notices relevant to accounts and departments.
• Coordinate with employees for meetings and community events.
• Maintain holiday sign postings and reminders for staff.

Skills

Excellent communication

Telephone courtesy

Patience

Professionalism

Customer service

Tools

Microsoft Office (Outlook, Word, Publisher, Excel)

Job description

American State Bank & Trust Company in Williston, ND seeks a friendly front desk associate to operate the main switchboard and assist customers with general information. You will participate in Retail Banking activities, support promotions, and perform clerical duties as workload allows.

Responsibilities include opening/closing procedures, handling notices, processing checks, and coordinating communications and events. Strong communication and Microsoft Office skills are required.