Onsite IT Service Desk Intern: Endpoint & Support Trainee

Ultipro; Bismarck (ND); On-site; USD 24,797,000 - 33,062,000; Full time

Benefits offered by this job

Scholarship funding

Job summary

MDU Resources is seeking an IT Service Desk Intern to assist with hardware, software, and service desk tasks on-site at the Bismarck Corporate Campus in North Dakota. Hours typically 16–20 per week, with potential up to 40 hours during breaks and summer.

You will shadow an Associate Endpoint Administrator, learn to image devices, deploy software, and support printers and PCs while logging incidents and collaborating with other teams to resolve inquiries.

Qualifications

• Undergrad student pursuing CS/IT or related field.
• Must be legally authorized to work in the United States; no sponsorships.
• On-site in Bismarck, ND at the Corporate Campus.

Responsibilities

• Document incidents, resolutions, and time spent via ticketing system.
• Assist and provide Mobile Device support.
• Assist with printer maintenance and support.
• Assist within corporate image and deployment of image and applicable software.
• Assist with PC Setups, deployments, re-deployments.
• Administrative Tasks.
• Assist Help Desk with calls and chats.
• Performs other tasks and special projects as assigned.

Education

Undergraduate student pursuing a degree in Computer Science, Information Technology, or related field

Job description

MDU Resources is seeking an IT Service Desk Intern to assist with hardware, software, and service desk tasks on-site at the Bismarck Corporate Campus in North Dakota. Hours typically 16–20 per week, with potential up to 40 hours during breaks and summer.

You will shadow an Associate Endpoint Administrator, learn to image devices, deploy software, and support printers and PCs while logging incidents and collaborating with other teams to resolve inquiries.