Helpdesk Technician II - IT Support & End-User Services
McKinstry Company
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Benefits offered by this job
Job summary
McKinstry Co., LLC is seeking a Helpdesk Technician II to join the Information Technology team in Seattle, WA. You will support McKinstry employees with moderately complex hardware and software issues, assist less experienced staff, and escalate complex matters as needed.
Responsibilities include ticket handling, desktop repair, basic networking, cross‑functional collaboration, and excellent internal customer service.
Qualifications
- Experience troubleshooting and repairing PCs, tablets and laptops.
- Proficiency in operating systems and basic networking tools.
- Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio).
- Strong customer service and cross‑functional collaboration skills.
Responsibilities
- Respond to Help Desk tickets, determine root cause and resolve or escalate to Tier 2.
- Provision, maintain and repair IBM-compatible desktops and laptops.
- Perform basic account maintenance (add/moves/changes) and assist colleagues.
- Collaborate with other departments and provide excellent internal customer service.
- Communicate project status and gather client insights to drive improvements.
Skills
Education
Tools
Job description
McKinstry Co., LLC is seeking a Helpdesk Technician II to join the Information Technology team in Seattle, WA. You will support McKinstry employees with moderately complex hardware and software issues, assist less experienced staff, and escalate complex matters as needed.
Responsibilities include ticket handling, desktop repair, basic networking, cross‑functional collaboration, and excellent internal customer service.
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