Senior IT Helpdesk Technician - Deskside & Remote Support

McKinstry Company; Dallas (TX); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Medical/dental/vision

Parental leave

Job summary

McKinstry Essention, LLC in Dallas is seeking an experienced Senior Helpdesk Technician to deliver hands-on technical support for staff at the Dallas office and remote sites. You will handle hardware, software, and system issues with a focus on excellent user experience.

The role requires 5 years of deskside support, strong Windows 10/11 and Microsoft 365 knowledge, and hands-on management with SCCM/Intune and Azure AD. On-call rotation is required.

Qualifications

• 5 years of helpdesk or deskside support experience.
• Strong working knowledge of Windows 10/11, Microsoft 365, and enterprise apps.
• Hands-on experience with endpoint management tools such as SCCM/Intune and Azure Active Directory.
• Excellent verbal communication skills—comfortable engaging with senior executives.
• Availability for on-call rotation and the 7:00 AM - 3:30 PM in-office shift at Dallas location.

Responsibilities

• Provide in-person and phone-first technical support to staff in Dallas office and remote locations.
• Perform new hire builds, PC replacements, imaging, and software deployments.
• Support and troubleshoot Windows OS, Microsoft 365/Office apps, and related tools.
• Manage endpoints using SCCM/Intune and Azure AD.
• Handle printer support, peripheral management, and general deskside hardware issues.
• Participate in on-call rotation and respond to escalated issues.
• Assist with light project management tasks and IT initiatives.
• Maintain accurate documentation of issues, resolutions, and assets.
• Serve as escalation resource for less experienced staff.

Skills

Deskside support

Windows 10/11

Microsoft 365

SCCM/Intune

Azure Active Directory

AV systems support

Executive communication

Tools

SCCM/Intune

Azure Active Directory

Microsoft 365 Admin

Job description

McKinstry Essention, LLC in Dallas is seeking an experienced Senior Helpdesk Technician to deliver hands-on technical support for staff at the Dallas office and remote sites. You will handle hardware, software, and system issues with a focus on excellent user experience.

The role requires 5 years of deskside support, strong Windows 10/11 and Microsoft 365 knowledge, and hands-on management with SCCM/Intune and Azure AD. On-call rotation is required.